Zohaib Afzal
IT Instructor
Talent
MississaugaMember since May 14, 2026
Ability to adopt an attentivenessExcellent communication skillsTeam management skillsCustomer serviceConflict resolutionAbility to lift 100 lbsAble to work in all weather conditionsInventory managementAbility to meet physical demands of the roleAbility to focus on details and ensure accuracyAbility to work long hours shifts up to 12 hrsAbility to lift, bend and work in a fast-paced environmentActive listeningMicrosoft Office Word
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Ability to adopt an attentivenessExcellent communication skillsTeam management skillsCustomer serviceConflict resolution
About
To obtain a position in a competitive organization that will utilize my skills and knowledge pertaining to Information Technology and exceptional customer service in a fast paced high-volume retail setting, I am eager to bring my proven skills and expertise to a dynamic, collaboration team environment.
Experience
IT Instructor - Canadian College for Business Science and Technology
(2014-01 - 2025-01)
- Create lesson plans for students to ensure they are up to date on curriculum
- Reply to student inquiries and resolve the issue in a timely manner
- Generate tests and quizzes for the class in order to assess their knowledge and skills
- Provide troubleshooting expertise with the LAN network to maintain smooth operations
Customer representative - Chopra dentistry - Etobicoke
(2019-10 - 2021-08)
- Handled patient inquiries and quickly resolving issues
- Interacting with 20+ patients during an average shift
- Processing payments with insurance and financial companies
- Assisted customers with their claims and with special needs
Wincon security
(2014-01 - 2018-09)
- Provided assistance/support by answering customer inquiries and direct as required
- Ensured all safety and access control procedures and maintained safe work enjoyment
- Provided exceptional customer service to resident and contractors
- Performed routine property patrols of all levels and reported to management
Education
Diploma - graphic design and web development - Canadian college of science and technology (2022)
Master of Sciences - E-Commerce (2008)
Bachelor of Sciences (2005)
Skills
IT Instructor
