Zohaib Afzal

To obtain a position in a competitive organization that will utilize my skills and knowledge pertaining to Information Technology and exceptional customer service in a fast paced high-volume retail setting, I am eager to bring my proven skills and expertise to a dynamic, collaboration team environment.

IT Instructor - Canadian College for Business Science and Technology

(2014-01 - 2025-01)

• Create lesson plans for students to ensure they are up to date on curriculum
• Reply to student inquiries and resolve the issue in a timely manner
• Generate tests and quizzes for the class in order to assess their knowledge and skills
• Provide troubleshooting expertise with the LAN network to maintain smooth operations

Customer representative - Chopra dentistry - Etobicoke

(2019-10 - 2021-08)

• Handled patient inquiries and quickly resolving issues
• Interacting with 20+ patients during an average shift
• Processing payments with insurance and financial companies
• Assisted customers with their claims and with special needs

Wincon security

(2014-01 - 2018-09)

• Provided assistance/support by answering customer inquiries and direct as required
• Ensured all safety and access control procedures and maintained safe work enjoyment
• Provided exceptional customer service to resident and contractors
• Performed routine property patrols of all levels and reported to management

Diploma - graphic design and web development - Canadian college of science and technology (2022)

Master of Sciences - E-Commerce (2008)

Bachelor of Sciences (2005)