IT System Engineer (m/w/d)

## About the Role

ROCKEN AG is seeking a Junior IT System Engineer to support and maintain customer IT environments through both remote support and onsite service. The role focuses on ensuring stable IT infrastructure operations, installing and configuring hardware and systems, troubleshooting technical issues, and supporting Microsoft, VMware, and Hyper-V environments.

The successful candidate will have solid knowledge of IT administration and technical support, practical experience with IT system installation, maintenance, monitoring, and troubleshooting, and strong German and English skills. Because the position includes onsite customer support, a Category B driver's license is required.

## Key Responsibilities

• Provide remote IT support and onsite support for customer environments.
• Monitor, maintain, and help ensure stable IT infrastructure operations.
• Install and configure:
• Servers
• PCs
• Laptops
• Peripheral devices
• Analyze and resolve technical issues to ensure reliable system operations.
• Support the administration and further development of Microsoft, VMware, and Hyper-V environments.
• Perform IT system installation, maintenance, monitoring, and troubleshooting.

## Required Qualifications

• Solid knowledge of IT administration and technical support.
• Good experience with Microsoft technologies, VMware, and Hyper-V.
• Practical experience with installation, maintenance, monitoring, and troubleshooting of IT systems.
• Category B driver's license for onsite customer support.
• Very good German and English skills.

## Preferred Qualifications

• Additional language skills are an advantage.

## Skills & Competencies

• IT system administration
• Technical support
• IT infrastructure
• Microsoft technologies
• VMware
• Hyper-V
• Server installation and configuration
• PC and laptop configuration
• Peripheral device support
• System monitoring
• System maintenance
• Technical troubleshooting
• Incident analysis and resolution
• Remote support
• Onsite customer support
• Stable infrastructure operations
• German and English communication
• Customer service

## Education & Experience

Education

• No specific education requirement is stated in the source job description.

Experience

• Solid knowledge of IT administration and technical support.
• Practical experience with IT system installation, maintenance, monitoring, and troubleshooting.
• Good experience with Microsoft technologies, VMware, and Hyper-V.

## Work Arrangement & Schedule

• Location: Zürich, Switzerland
• Work Arrangement: Remote / Home Office is offered.
• Customer Support: The role includes both remote support and onsite customer service.
• Employment Type: Not specified in the source job description.
• Weekly Hours: Not specified in the source job description.
• Schedule: Flexible working hours.
• Weekend Requirements: Not specified in the source job description.

## Compensation & Benefits

• Compensation: EUR 70–90
• Market- and performance-based salary
• Coaching and mentoring
• Contribution toward or assumption of mobile phone and notebook costs
• Contribution toward or assumption of company car costs
• Flexible working hours
• Home office
• Employee events
• Contribution toward or assumption of public transport subscriptions
• Attractive training and professional development opportunities

## Compliance / Additional Information

Employer: ROCKEN AG

ROCKEN AG specializes in digital recruitment of talent and experts and works with established companies across a range of industries in Switzerland and internationally. The position is based in Zürich.

Contact: Dani Camoes