Senior Program Manager

We are opening a position for a Senior Program Manager to strengthen our client’s team based in Geneva. This role is part of a large-scale transformation program focused on modernizing telephony systems across the organization, requiring close coordination with multiple stakeholders and parallel initiatives.

### Job Responsibilities

• Manage and engage stakeholders, including senior leadership
• Oversee the operational execution of the different implementation streams
• Monitor overall progress and provide regular reporting on the program status
• Collaborate closely with other program managers, project managers, and delivery teams
• Identify interdependencies and anticipate integration-related risks
• Ensure alignment between program activities and strategic objectives
• Facilitate communication across cross-functional teams
• Maintain quality standards and ensure timely delivery of outputs
• Higher education degree, ideally at Master’s level or equivalent
• Proven track record in program or project management with successful deliveries
• Ability to quickly grasp complex environments and topics
• Strong balance between strategic vision and attention to detail
• Excellent interpersonal and communication skills across both technical and business teams
• High resilience and ability to perform under pressure
• Experience in telephony systems such as Genesys (or others)
• Experience with telephony or contact center solutions is a plus
• Fluency in French and English