Benjamin Potdevin

Luxury hospitality professional with over 10 years of international experience across Switzerland, France, Luxembourg and Canada. Experienced in luxury hotels, private residences and destination management, I have developed expertise in concierge operations, guest experience, butler service and hotel pre-openings. Throughout my career, I have successfully created concierge departments, developed premium partnerships, managed high-profile guest requests and contributed to luxury hospitality education.

Founder of Conciergerie Champenoise and Co-Founder of the Club Concierge Champenois, I combine operational excellence, leadership and business development with a genuine passion for creating memorable guest experiences. Now seeking a long-term opportunity within a luxury Swiss resort where I can contribute to exceptional service standards and guest satisfaction.

Founder Concierge - Conciergerie Champenoise - Champagne region, France

(2023-06)

Provide bespoke concierge services for several luxury hotels throughout the Champagne region. Coordinate VIP guest requests, tailor-made itineraries, luxury transportation, private residence management, destination management and exclusive Champagne experiences. Develop strategic partnerships with luxury hotels, Champagne Houses, Michelin-starred restaurants and premium suppliers.

Co-Founder & Co-President - Club Concierge Champenois - Champagne region, France

(2023-06)

Created and developed the first professional concierge network dedicated to luxury hospitality in Champagne. Organise educational visits, networking events and strategic partnerships.

Hospitality Lecturer – Bachelor & Master's Degree - TUNON

(2020)

Deliver courses in luxury hospitality, concierge operations, guest experience, management and luxury service standards.

House Manager (Operated by Conciergerie Champenoise) - Confidential 5-Star Private Residence

(2024 - 2025)

Managed a luxury residence comprising 13 rooms & suites. Oversaw operational standards, yield management, supplier coordination, private chef experiences and preparations for the official Five-Star classification.

Head Concierge, Clefs d'Or France - Marriott Autograph Collection La Caserne Chanzy

(2019-08 - 2023-06)

Created and established the Concierge Department during the hotel's opening. Recruited and trained the concierge team, managed VIP guest requests, developed premium partnerships and contributed to the hotel's Five-Star classification.

Relief Concierge, Clefs d'Or France - Château de Sacy Michel Reybier Hospitality

(2023 - 2023)

Delivered personalised concierge services and bespoke experiences in a luxury hotel environment.

Concierge, Clefs d'Or Luxembourg - Hilton Luxembourg - Luxembourg

(2018 - 2019)

Front Office Agent / Concierge - Marriott Autograph Collection Montreux - Montreux, Switzerland

(2018 - 2018)

Front Office Agent / Concierge - Chetzeron & Mont Paisible, Crans-Montana - Crans-Montana, Switzerland

(2017 - 2018)

Concierge - Royal Plaza Montreux - Montreux, Switzerland

(2015 - 2017)

Doorman & Concierge Assistant - Fairmont Montreux Palace - Montreux, Switzerland

(2015 - 2015)

Guest Relations Officer, valet service, bellboy - Fairmont Canada (Mont Tremblant & Montebello) - Canada

(2013 - 2014)

Concierge / Bellman - Marriott Autograph Collection Lille - Lille, France

(2011 - 2013)

Multilingual Nature Guide - Université Lille I (2012)