Berfin Besili

I am a reliable and adaptable professional with over 14 years of experience in childcare, combined with administrative and customer service responsibilities. I gained international experience by living and working in Australia and completing an IELTS English test in Japan (B2 level). I also worked in a 5-star hotel in Zurich, where I supported international clients and developed strong communication and problem-solving skills.

While my background is not mainly computer-based, I have basic experience with digital tools and I am quick to learn new systems. I am organized, detail-oriented, and motivated to take on new challenges in areas such as customer support, administrative work, or AI-related tasks. Im also Native German speaker and also Swiss German.

Care specialist - City of Winterthur - Winterthur

(2024-05)

Daycare

• Communicated with parents, teachers, social workers, and vendors via phone, in person, and email
• Maintained data entry using computer systems
• Coordinated and collaborated with team members
• Organized holiday care programs and activities
• Assisted with budget tasks in Excel

Educator - PCYC Broadbeach Outside School After Hours Care - Australia

(2023-09 - 2024-02)

• Continued professional development in English while working internationally

Care specialist - Gum Leaf Gully Childcare Centre - Burleigh heads, Australia

(2023-10 - 2024-02)

• Managed Swiss EFZ diploma recognition process in English, demonstrating proficiency and achieving official approval

Care specialist - City of Zurich Daycare - Zurich

(2020-10 - 2023-02)

81%

• Managed group activities and daily operations
• Communicated with parents and social workers

Hostess - The Dolder Grand - Zurich

(2022-07 - 2023-02)

• Interacted with international and high-profile guests
• Developed customer service and communication in English and German

Care specialist - Nanny in Zurich private family - Zurich

(2019-10 - 2020-05)

100%

Care specialist & Group leader nursery - Day nursery Brühlgut Foundation - Winterthur

(2017-03 - 2019-05)

60% Care specialist & 100% Group leader nursery

Tenant educator / Care specialist EFZ / Intern - Daycare, Oberwinterthur - Oberwinterthur

(2011-08 - 2016-05)

01-08-2015 – 01-05-2016: Tenant educator, 80%; 01-08-2012 – 01-07-2015: Care specialist EFZ (professional Child career education); 01-08-2011 – 01-08-2012: Internship

Care specialist EFZ - Professional Child career education - bke Bildungszentrum Kinderbetreuung (2012-08 - 2015-07)

Vocational trainer course - Kinderbetreuung - bke Bildungszentrum Kinderbetreuung (2012-08 - 2015-08)

Primary and secondary education - Primary and secondary school (2002-08 - 2011-08)