APL Supply Chain Hub Sr. Analyst, Surgical at Alcon (2024-07 – Present)
Since Jan. 2025, renamed to Sr. Associate II, Systems & Process Management - Global Supply Chain Systems and Process Integrations department
- Managing all inbound and outbound transactions into and out of worldwide inventory locations, including returns.
- Ensure that transactions are processed and synchronized across various systems.
- Coordinate with peers in advanced support to analyze and resolve process and technical issues, such as IDocs errors, in collaboration with global cross-functional groups, providing timely resolutions and minimizing impact on affiliates and markets in accordance with the manager's guidance.
- Manage inventory reconciliation to ensure systems and warehousing match in both value and volume.
- Identify root causes for any discrepancies and define solutions or process improvement plans.
- Ensure compliance of the supply chain and trading environment with relevant regulatory authorities and laws, including customs, Sarbanes-Oxley (SOX), and Alcon Financial Controllers Manual.
- Coordinate, implement, and oversee the execution of required procedures to maintain compliance.
- Support operational excellence by actively assisting with product launches, discontinuations, and promotions.
- Manage international orders for affiliates and distributor markets, working closely with distribution centers, manufacturing plants, and planning teams to ensure prompt responses and timely processing of orders.
- Foster collaboration across global functions and promote continuous improvement by hosting and managing regular meetings with stakeholders and partners.
- Act as deputy for the manager for all functional questions and topics. Assist the manager in setting team priorities, handling escalations, and planning resources.
APL Supply Chain Hub Analyst, Surgical at Alcon (2018-10 – 2024-06)
- Autonomously accountable for maintaining interface stability and quality between our global systems.
- Guaranteed process governance when implementing new processes and achieved operational excellence.
- Provided excellent customer service and established strong collaboration with cross-functional groups, manufacturing, and warehouse operations within market strategies, cost, and time frames.
- Managed all inbound and outbound transactions into and out of worldwide inventory locations, including returns.
- Analyzed process and technical issues, including Idocs errors, collaborating with global cross-functional groups to provide timely resolutions and minimize impact on affiliates and markets.
- Identified root causes of differences and supported implementing fixes or process improvements.
- Ensured supply chain and trading environment compliance with appropriate regulations.
- Participated as the Single Point of Contact (SPOC) during testing phases across different waves of APL, APAC, and LATAM SAP go-lives, playing a key role in stabilization by effectively reducing error rates during the Hypercare period.
- Made significant contributions as the SPOC in the product transfer projects.
APL Supply Chain Systems & Business Expert, Surgical at Alcon (2017-04 – 2018-09)
- Provided first level support to Customer Service Representatives (CSRs) in relation to order processing in SAP and JDE.
- Maintained master data.
- Assisted the Finance department with sales update issues and failures; performed sales updates manually if required.
- Supported and trained ERP users in manufacturing plants with daily issues related to sales orders.
- Assisted IT Business Analysts in implementing new customer service processes, program enhancements, or bug fixes.
- Coordinated EDI tests with affiliates and suppliers, including processes from sales orders to warehouse management.
- Acted as a key user representative during the installation, upgrade, and maintenance of the BA software JDE and SAP.
- Coordinated and trained new ERP users on newly implemented processes.
- Managed orders and complaints for special flows from receipt of order until final invoicing to ensure processing.
- SPOC during testing and hypercare phases for various waves of the EMEA SAP Go-Lives projects.
Purchasing and Quotation Assistant at KBA-NotaSys SA (2017-01 – 2017-03)
- Procurement & Purchasing for R&D in Security Printing
- Banknote Printing Machine Quotation Services
Customer Contract Assistant at KBA-NotaSys SA (2016-04 – 2016-12)
- Assisted senior management with global government orders for banknote printing machines and auxiliaries, including order creation and dispatch, confirmations, billing, aging and overdue analysis, and credit letter processing.
- Established effective relationships with customers and internal and external partners (additional free deliveries, communications, billing, shipping notices, certificates of origin requests, Intrastat).
- Managed correspondence and project administration in systems, tested AX Dynamics, and rewrote processes.
- Provided administrative support to the Supply Chain Manager, including organizing meetings, processing expenses, managing communications, handling insurance claims, maintaining supplier relations, and other tasks.
Web Project Manager at IMMOMIG SA (2015-07 – 2015-12)
- Managed multiple projects, including the implementation of property management software in real estate agencies.
- Led the migration to responsive design websites, enhancing user experience across devices.
- Established the scope of web projects by analyzing strategic business drivers and validating technical requirements.
- Formulated project objectives, planned lifecycle deliverables, and coordinated resource availability.
- Monitored project progress, tracked action items, and conducted design and implementation reviews.
- Developed and executed comprehensive test plans while maintaining detailed project and technical documentation.
Enterprise Licence Agreement Contract Manager at IBM (2010-10 – 2015-04)
- Contract validation and reconciliation according to US SOX and compliance requirements for the assigned markets (South-West European countries), managing a portfolio of customers worth 1.2 billion USD.
- Order to Cash coordination by directing, executing, and monitoring the revenue stream in SAP for business units.
- Team coordination: reviewing departmental needs and engaging with Customer Service, FP&A, and Regional Sales.
- Provided training to newcomers on site or remotely to other shared services centers, ensuring the correct handover and minimizing impacts on daily performance for both external and internal customers.
Contract & Order Administrator at IBM (2008-11 – 2010-10)
- Order and contract management for assigned customers according to IBM standards (SAP-based).
- Logistic follow-up (Purchase Order, order delivery, billing, reconciliation).
- Resolved payment disputes, effectively applied the internal policy, contract terms, and customer's requests.
- Resolved payment disputes, applied the internal policy, contract terms, and customer's requests.
International Customer Service & Order Management Representative Luxury Fabrics at Cadena SA (2007-03 – 2008-07)
- International order management of luxury fabrics orders (markets: France, Benelux, Switzerland, Italy, and Africa).
- Distinguished customer service (stock checking, samples, and replacement).
- Translated commercial documents, contracts, and PowerPoint presentations for senior management.
- Outstanding payment management; insurance status; customer loans, and accounting checks.
L'Oréal Beauty Consultant at L'Oréal (2002-06 – 2007-01)
- Operational marketing execution. Product demonstration, negotiation, and potential customer prospecting.
- Optimization of sales, resulting in an average increase of 40% in turnover.
Import & Export Assistant at OSR International Ltd (2006-07 – 2006-09)
- Research of new customers and organization of international business trips. Invoicing and sales at fairs.
- Analysis and management of information requests (budgets). Handling new client insurance requests.
- Development of eBay Business.
