Co-Owner & Operations Manager (Family Business) - Hotel Soliva – Sedrun - Sedrun
(1998-09 - 2025-08)
- Co-managed the complete hotel operations, acting as the main responsible person for daily business performance.
- Led and coordinated the full hotel workflow including reception, service, kitchen support and guest services.
- Managed reservations, online booking platforms, check-in/out procedures, and guest relations.
- Handled guest complaints and ensured a consistently high satisfaction level with long-term repeat customers.
- Managed staff planning, shift coverage and operational organization for the entire property.
- Maintained financial overview and ensured smooth daily operations, reliability and quality standards.
Head of Reception Team - Pictet & Cie SA - Private Bank - Zurich
(2024-12 - 2026-02)
- Full responsibility for reception operations across Zurich and Basel locations, ensuring flawless service delivery and a premium first impression.
- Led and coordinated a reception team, including daily planning, performance oversight and service quality control.
- Welcomed and assisted UHNW clients and international stakeholders with maximum discretion and professionalism.
- Managed internal and external meeting coordination, ensuring efficiency and confidentiality at executive level.
- Worked closely with management and internal departments to maintain high service standards.
Receptionist (temp.) - Head Office Bahnhofstrasse - UBS - Zurich
(2023-12 - 2024-12)
- Managed high-volume front office operations at one of Switzerland's most prestigious business locations.
- Coordinated meeting rooms, appointments and executive support tasks.
- Handled telephone and email communication while maintaining strict security and quality standards.
Front Office Supervisor - Gottlieb Duttweiler Institute (GDI) - Rüschlikon
(2016-01 - 2023-12)
- Responsible for the complete guest arrival experience, ensuring service excellence for international visitors.
- Supported VIP events as hostess, ensuring individual guest needs were anticipated and fulfilled.
- Oversaw reception administration including mail, invoicing checks, communication, and reporting.
- Created staff schedules and controlled time tracking for the team.
- Assisted management with internal and external meeting coordination.
Banquet / VIP Events Support (Part-time) - The Dolder Grand - Zurich
(2009-01 - 2012-12)
- Supported luxury banquets and VIP events with high service standards and discretion.
- Assisted in event setup and execution, ensuring smooth guest experience.
- Collaborated closely with event managers and service teams to ensure smooth operations during exclusive functions.
- Provided attentive support to international high-profile guests, maintaining premium hospitality standards.
Chef de Reception - Riders Palace - Laax
(2004-01 - 2006-12)
- Managed the entire reception department including staff onboarding and training.
- Controlled daily closing procedures, revenue postings and operational reporting.
- Coordinated group check-ins/outs including billing and guest communication.
- Created duty schedules and supervised time recording for the full team.
- Sold tickets and services, contributing to guest experience and upselling.
Receptionist / Front Office Agent - Accor Hotels (Sofitel Zurich / Novotel Geneva / Ibis Zurich Messe-Airport) - Zurich / Geneva
(2001-01 - 2004-12)
- Managed international guest check-in/out procedures and daily operations.
- Worked with Fidelio / Hotix systems, reservations, billing and cash control.
- Ensured service quality in fast-paced environments with international clientele.
