Denise Soliva

Extensive experience in hospitality, reception, coordination and operational support roles within international and luxury environments. Responsible for guest communication, organization, scheduling, administration and ensuring smooth day-to-day operations while maintaining high service standards. Managed front office responsibilities, coordinated reservations and supported management teams in fast-paced environments requiring discretion, flexibility and strong interpersonal skills.

Experienced in coordinating schedules, handling confidential information and supporting demanding environments where trust, reliability and proactive thinking are essential.

Co-Owner & Operations Manager (Family Business) - Hotel Soliva – Sedrun - Sedrun

(1998-09 - 2025-08)

• Co-managed the complete hotel operations, acting as the main responsible person for daily business performance.
• Led and coordinated the full hotel workflow including reception, service, kitchen support and guest services.
• Managed reservations, online booking platforms, check-in/out procedures, and guest relations.
• Handled guest complaints and ensured a consistently high satisfaction level with long-term repeat customers.
• Managed staff planning, shift coverage and operational organization for the entire property.
• Maintained financial overview and ensured smooth daily operations, reliability and quality standards.

Head of Reception Team - Pictet & Cie SA - Private Bank - Zurich

(2024-12 - 2026-02)

• Full responsibility for reception operations across Zurich and Basel locations, ensuring flawless service delivery and a premium first impression.
• Led and coordinated a reception team, including daily planning, performance oversight and service quality control.
• Welcomed and assisted UHNW clients and international stakeholders with maximum discretion and professionalism.
• Managed internal and external meeting coordination, ensuring efficiency and confidentiality at executive level.
• Worked closely with management and internal departments to maintain high service standards.

Receptionist (temp.) - Head Office Bahnhofstrasse - UBS - Zurich

(2023-12 - 2024-12)

• Managed high-volume front office operations at one of Switzerland's most prestigious business locations.
• Coordinated meeting rooms, appointments and executive support tasks.
• Handled telephone and email communication while maintaining strict security and quality standards.

Front Office Supervisor - Gottlieb Duttweiler Institute (GDI) - Rüschlikon

(2016-01 - 2023-12)

• Responsible for the complete guest arrival experience, ensuring service excellence for international visitors.
• Supported VIP events as hostess, ensuring individual guest needs were anticipated and fulfilled.
• Oversaw reception administration including mail, invoicing checks, communication, and reporting.
• Created staff schedules and controlled time tracking for the team.
• Assisted management with internal and external meeting coordination.

Banquet / VIP Events Support (Part-time) - The Dolder Grand - Zurich

(2009-01 - 2012-12)

• Supported luxury banquets and VIP events with high service standards and discretion.
• Assisted in event setup and execution, ensuring smooth guest experience.
• Collaborated closely with event managers and service teams to ensure smooth operations during exclusive functions.
• Provided attentive support to international high-profile guests, maintaining premium hospitality standards.

Chef de Reception - Riders Palace - Laax

(2004-01 - 2006-12)

• Managed the entire reception department including staff onboarding and training.
• Controlled daily closing procedures, revenue postings and operational reporting.
• Coordinated group check-ins/outs including billing and guest communication.
• Created duty schedules and supervised time recording for the full team.
• Sold tickets and services, contributing to guest experience and upselling.

Receptionist / Front Office Agent - Accor Hotels (Sofitel Zurich / Novotel Geneva / Ibis Zurich Messe-Airport) - Zurich / Geneva

(2001-01 - 2004-12)

• Managed international guest check-in/out procedures and daily operations.
• Worked with Fidelio / Hotix systems, reservations, billing and cash control.
• Ensured service quality in fast-paced environments with international clientele.

Hotel & Commercial Specialist Diploma - Minerva / Swiss Hotel Association (SHV) (2000-08 - 2002-08)

Service Specialist EFZ - Swiss Hotel Association (SHV) (1996-08 - 1998-08)

Primary School & Secondary School – Sedrun (1987-06 - 1996-06)