Elena Cerro

+10 years experienced Business Analyst skilled in Contact Center Management, Performance Analysis, Process Improvement and Strategy Management. Strong business analysis skills, able to drive business efficiencies and shape new business models.

20 years career within financial and third sector (telecommunication) in three different countries (Ireland, Italy, Switzerland) working as team leader, business analyst, project leader.

Master in Strategic Management obtained in Dublin Institute of Tecnology in 2009.