Irena Chamot

Sales Manager & Customer Service Coordinator

Talente

Verbier, Entremont0Mitglied seit 9. November 2022

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Über

More than 11 years of experience in the commercial and after sales service management of international markets in fine watchmaking industry (subsidiaries, distributors, retailers, end-customers)
Strong analytical and proactive approach, focused on results and solutions, always seeking to go further
Highly customer-minded, service-oriented and focussed on building customer loyalty, excellent customer relations and tight follow up
Ability to make decisions in a changing environment and anticipate future needs and risks
Business engagement and implementation of the strategic targets
Project management experience
Optimisation of the commercial strategy through digital (training completed in 2022)
Multicultural spirit, a good team player, autonomous person, ease in learning
Good planning, coordination and organisation

2016 - 2021 AREA SALES MANAGER & SALES COORDINATOR BtoB, BtoC

Bovet Fleurier SA – Geneva

management and following up of the accounts based on the objectives
strengthening and maintaining the image of the House in points of sale
edition and follow up of invoicing and payment forecasts, various reports
management and development of the presence of the brand in different points of sales
coordination and planification with the different departments
annual strategy and forecasting planning
project management
creation of the tailor-made offers to respond to the customers’ needs
management of the complaints in the frame of the After Sales Dpt
optimisation of the performances by analysing results and actions
visiting of the customers, organisation of the customers visits of the facilities
support within a boutique for the sales and after sales requests
preparation and participation of the marketing sales plan and other events of the House
training & coaching of the sales forces
participation at the SIHH & the Watches & Wonders