Jose Galrito

I have +10 years experience in Networks, working for a major Telecom company, with experience in Broadcasting also.

I'm presently living in Basel, Switzerland but willing to relocate.

Looking for a job, either permanent or temporary.

VOC - Video Operations Center:

• RX and TX for several different signal sources, such as Satellite, MPLS, Fiber Optics and SDH (currently discontinued);
• Track and resolve requests in CRM ONE (Oracle);
• DB Management and Report Maintenance of internal SQL DataBases;
• Troubleshooting and monitoring all channels we provide for different platforms (IPTV, RFO, DTT, Satelite),
• internal and foreign customers (MEO, NOS, VODAFONE, HOT etc);
• Configure and Monitor VIDEO REFEREE systems;
• Provide technical support to field engineers;

Installation and maintenance of;

• IPTV services (GPON and ADSL);
• RF television services;
• Internet services (GPON and ADSL);
• Wi-Fi services;
• Analogue and VOIP telephone services;
• ISDN telephone services;

Support internal Business users to register, track and resolve requests in CRM ONE. (B2B and B2C);

• Development and maintenance of Operational procedures and work instructions for SharePoint;
• Organize Technical Workshops to deliver training to internal and external technical teams;
• Quality control review and update of Work instructions and Operational procedures for SharePoint.
• User Acceptance Testing of new software tools and working procedures;
• Analysis of customer enrollment and customer retainment;
• Technical team weekly schedule planning;

Information Systems Administration and Management (Unfinished);

Disciplines taken and respective grade (0-20):

• First Year, first semester;
• Algorithmic and programming - 10;
• Introduction to Economics - 11;
• Introduction to Management - 13;
• Fundamental Notions of Accounting - 11;
• First Year, second semester;
• Algorithms and Data Structures - 14;
• Computer Architecture - 10;
• Economic and Business Calculus - 10;
• Operating Systems - 11;
• Second Year, first semester;
• Fundamental Notions of Law - 11;
• Modeling and Database - 10;
• Second Year, second semester;
• Database Applications - 10;
• Information systems design and planning - 10;
• Business Law - 12;
• Software Engineering - 12;
• Third Year, first semester;
• Finance - 11;
• Project Management - 14;
• Networks and Communications - 10;
• Decision Support Systems - 13;
• Electronic Business Support Systems - 13;