Jyoti Agarwal

I am a motivated and results-driven professional with a strong commitment to learning, growth, and delivering high-quality work. I bring a positive attitude, adaptability, and a collaborative mindset to every role I take on. I am passionate about developing my skills, solving problems, and contributing meaningfully to organizational success while continuously seeking new challenges and opportunities to improve.

14+ years of overall industry experience, including 11 years in software testing and quality assurance and 3+ years in Business Analysis. Expertise in banking & financial services, covering wealth management, mobile and ebanking, financial payments and fund solutions. Experienced in payments &

card including core card management, payment authorization and service integration, with a strong end-to-end process perspective.

Proven ability to analyze complex business and regulatory requirements and translate them into clear, actionable functional specifications to ensure high-quality delivery through deep understanding of business analysis, SDLC,

UAT & QA processes.

Demonstrated strong stakeholder collaboration, refining requirements and ensuring alignment between business goals, customer needs, and delivery outcomes. Motivated to take on a challenging role in banking & finance services where deep domain knowledge, analytical skills and product oriented leadership can be leveraged to deliver innovative

CAS in Lateral Leadership, from ZHAW, Zürich

Postgraduate Diploma in Information Technology, from Derby Uni, UK

Bachelor of Science in Interior Design from Annamalai Uni, India