Kayon Ateş Sert

Currently pursuing a Bachelor’s degree in Hospitality Management at Glion Institute of Higher Education. I am sociable, ambitious, and adaptable, with strong communication skills and a natural passion for hospitality shaped by my family background. I aim to bring personalized service, efficiency, creativity, and discipline while continuing to learn and grow in the industry.

Concierge Agent Intern at Four Seasons Astir Palace Hotel Athens (2025-06 – 2025-08)

• Curated personalized experiences for Four Seasons guests, ensuring seamless and memorable stays.
• Managed all external and non-FS reservations, including fine dining, yachts, and private tours.
• Coordinated daily helicopter landings, jetty use, and complex arrival/departure logistics.
• Built strong partnerships and relationships with external vendors in Athens, securing top-tier access and last-minute availability.
• Expertly managed service recovery situations ("glitches"), delivering proactive solutions to maintain guest satisfaction.
• Recognized by over 20 elite guests for professionalism, charisma, and exceptional service; established personal connections and maintained post stay contact with high profile guests seeking continued communication.
• Prepared and distributed daily arrival and departure reports using Opera and Excel, ensuring accurate coordination and timing alignment across all operational departments.

Guest Relations Agent at Rixos Premium Gocek (2025-03 – 2025-06)

• Recognized for naturally interacting with high guest volumes (50+ daily) to collect guest comments on their holiday.
• Resolved complex guest issues through calm communication and cross-department coordination.
• Proactively improved online reputation, driving positive reviews and higher Tripadvisor ratings.
• Trusted to manage VIP guests and special arrangement under peak seasonal pressure.
• Adapted quickly within a constantly rotating team environment, ensuring seamless operations.

Animation, Guest Relations at Club Tuana Fethiye (2023-08 – 2023-09)

• Learned how the entertainment operations of a family resort ran daily by interning as an animator.
• Gained effective working skills in human resources and managing customer complaints.
• Learned how the technical equipment (lights, sound) of a family hotel (550 rooms) is maintained, moved, and set up.

Bachelors in International Hospitality Business – Glion Institute of Higher Education (2024-09)

Turkish National Anatolian Diploma in Meb Program – Aci High School (2020-09 – 2024-06)