Guest relation
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dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
● Selling and managing Events/Banquet
● Cigar Service as a Sommelier
● Managed inventory and restocking of bar supplies
● Trained and supervised new bar staff on menu items, customer service
● Developed a new cocktail menu that received positive feedback and increased bar sales
● Improved the bar's efficiency by streamlining the ordering and delivery process
● Developed and implemented operational procedures that reduced bar costs
● Monitored cash flow and reconciled the bar’s daily revenues and expenditures
