GLOBAL RETAIL OPERATIONS COORDINATOR EMEA
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By combining strong analytical skills, project management expertise and customer-centric approach, I aim to contribute to the success of operations, driving operational efficiency, maximizing sales growth, and elevating the overall customer experience.
Global Retail Operations Coordinator EMEA
March 2022 - September 2023
-EMEA scope: 55 stores in 11 countries
-Weekly monitoring and analysis of store performance
-Creation and implementation of action plans to optimize store performance
-Creation and implementation of the new NPS survey
-Monitoring and analysis of NPS on Salesforce and data collection
-Coordination of sales calendar for all retail channels (Brand Stores, Factory Outlets)
-Organization of the Retail Summit (+100 people event over 3 days)
DOUBLE DIPLOMA MSc AND MASTER OF INTERNATIONAL BUSINESS
IAE Aix-Marseille, 2020-2023 / Full English track
BACHELOR'S DEGREE IN ECONOMY & MANAGEMENT
Waterford Institute of Technology, Ireland, 2019 - 2020 / Results: 1st Class Honours
DUT BUSINESS AND ADMINISTRATION MANAGEMENT (GEA)
IUT de Valence, 2017- 2019 / Results: 2nd out of 120
