Matteo De Buglio

Highly motivated professional who achieves exceptional results by possessing strong interpersonal skills to deliver excellent customer service. A driven, hands-on leader with operations management experience who believes in communicating a compelling vision that motivates and inspires a team to deliver impressive results. A creative individual who believes in the values, behaviors and aesthetics of luxury service.

Bellman Captain, Zurich Marriott Hotel Apr 2023 — Present Zürich

Managing a team of 5 bellman with implementing check in and out operation, resources to perform in a promptly manner

Planning team member when need in help with groups

Training the team constantly to up-perform our services

Bellman, Zurich Marriot Hotel Aug 2021 — Apr 2023 Zürich

• Welcome guest in hotel providing excellent service to promote fast and smooth check in to outperform guest expectations
• Delivering outstanding check out service providing impeccable guest relationship • Implementing instrument to reduce opening and closing time procedure

Sale consultant, Browns the diamond store Dec 2019 — Jun 2021 City of London

• Administration
• Managing stock in and out
• Achieving monthly and daily targets • Sales and after-sales service

I have an High School diploma in Italy, but the most relevant training that I have ever received is from my experience around the world. I lived in Italy, Australia, UK and now in Switzerland.

I have learned a lot about different culture and languages