Ghazali Ab

Business student with prior experience supporting system implementation projects as a Business Analyst Intern. Gained experience in requirements gathering, stakeholder communication, functional documentation, user acceptance testing, and client-facing system demonstrations. Strong interest in technology consulting and helping organisations translate business requirements into effective system solutions.

Business Analyst Intern at Total eBiz Solutions Pte Ltd (2021-08 – 2022-02)

• Gathered and documented business requirements for CareSenz, a Microsoft Dynamics 365-based solution, translating client needs into Functional Requirement Specifications (FRS) to support successful system implementation.
• Facilitated stakeholder communication by documenting meeting minutes, tracking action items, and coordinating requirements between clients, business analysts and development teams.
• Developed user manuals, process documentation and implementation guides to support the client onboarding and system adoption.
• Delivered product demonstrations, knowledge transfer sessions and solution walkthroughs for clients and internal stakeholders.
• Conducted User Acceptance Testing (UAT), regression testing and defect validation to ensure solution quality and successful deployment.
• Assisted in UI prototyping using Adobe XD and implemented JavaScript-based form validation enhancements within Microsoft Dynamics 365.

Hospitality Crew (F&B) at Multiple Establishments (2019 – Present)

• Built strong interpersonal and active listening skills by engaging with customers, understanding their needs, and delivering personalised service in fast-paced hospitality environments.
• Collaborated with cross-functional teams while managing multiple front-of-house responsibilities, maintaining service quality and adapting quickly to changing operational demands.

Freelance Photographer at Self-employed (2019 – Present)

• Managed end-to-end client engagements for events and weddings, gathering requirements, aligning expectations, and delivering customised photography solutions.
• Coordinated with event organisers and clients to ensure successful execution under tight timelines and changing requirements.
• Produced visual content for marketing campaigns across social media platforms, adapting deliverables to meet client objectives and audience needs.
• Received an Honourable Mention in The Straits Times HDB Photo Competition, selected from over 12,600 entries.

Bachelor in Business in Marketing – Royal Melbourne Institute of Technology (2024 – 2026)

Diploma in Financial Business Informatics – Temasek Polytechnic (2019 – 2022)