Relationship Manager at philoro Schweiz AG (2024-02 – Present)
Managing client relationships and advising on precious metals investments with focus on HNWI and UHNWI clientele
- Achieved over 120% of performance targets, demonstrating high efficiency and strong results under pressure
- Applied strong conflict resolution skills to manage expectations and maintain long-term relationships
- Managed a portfolio of clients with complex needs, ensuring structured and solution-oriented case handling
- Advising private and corporate clients on the acquisition and divestment of precious metals, designing individually tailored investment strategies aligned with market conditions and client objectives
- Supporting client onboarding processes, performing full KYC reviews, and ensuring adherence to all regulatory and compliance requirements
- Preparing bespoke investment proposals and providing dedicated advisory services to HNWI and UHNWI clientele
- Acted as primary point of contact between clients and internal departments (Compliance, Trading, Operations)
Operations Management Assistant at MyMythos (2023-04 – 2024-02)
Supporting day-to-day administrative and operational functions including accounting, reporting, and customer service
- Preparing, managing, and posting invoices in Bexio and similar accounting systems, ensuring accuracy and timely financial processing
- Supporting day-to-day administrative operations including scheduling, documentation handling, and reconciliation of internal records
- Collecting and analyzing operational data to generate reports for senior management, contributing to strategic decision-making
- Handling customer inquiries and providing structured, data-based solutions to support issue resolution
- Creating and editing business documents, presentations, and correspondence for both internal and external communication
- Ensuring strict adherence to company policies, quality standards, and regulatory frameworks
- Providing direct support to the management team, including calendar coordination, travel arrangements, and task prioritization
Visual Merchandiser at H&M Group (2023-10 – 2024-04)
Developing visual concepts and managing store merchandising strategies to enhance customer engagement
- Developing visual concepts and storytelling elements designed to create emotional impact and enhance customer engagement
- Managing stockroom organization and conducting periodic storage checks and optimizations
- Analyzing sales figures to refine visual-merchandising strategies and improve product performance (achieved 100% of performance targets)
- Collaborating closely with cross-functional teams to align visual decisions with company goals and brand identity
- Designing and implementing innovative window displays and in-store visual presentations
- Applying a strong understanding of color theory, spatial composition, and design principles to elevate overall store aesthetics
Inside Sales & Client Service at Wild Republic Europe (2022-08 – 2023-10)
Managing customer relationships and conducting sales discussions for inside sales function
- Contributing to marketing initiatives aimed at lead generation and strengthening inside-sales pipelines
- Conducting advisory and sales discussions with prospective and existing clients
- Managing and nurturing long-term customer relationships to support sustained business growth
- Preparing product and service reports through the structured analysis of customer data
- Handling written correspondence and ensuring high-quality customer service
- Supporting administrative workflows within daily operational processes
- Leading introductory meetings with potential clients on pricing structures, product portfolios, and service offerings
Reservation & Sales Specialist at Wyndham Hotels & Resorts Project (2020 – 2022)
Managing international client communication and handling reservations and sales inquiries
- Managing international client communication and handling reservations and sales inquiries across Germany, Austria, Switzerland, and the USA (achieved 100% performance target)
Reception & Assistant at Dental Practice (2020 – 2022)
Managing patient reception and supporting dental treatments
- Managing patient reception, appointment scheduling, and supporting the dentist during treatments
Swimming Instructor at Swimming School (2020 – 2022)
Conducting swimming lessons for children aged 3-9
- Conducting swimming lessons for children, focusing on safety, confidence building, and skill development
