Nolan De Cecco

Technical Sales & Aftermarket Spare Parts Specialist at CHRONOTP (2024-06 – Present)

Aftermarket Operations: Managing spare parts activities and coordinating operational workflows within a technical environment, contributing to the growth of spare parts revenue from €1.2M to €1.7M (+42%) and a 9% increase in margins despite challenging market conditions.
Technical Customer Support: Providing specialized technical advice and accurate identification of spare parts references for construction equipment and industrial machinery, reducing average customer response time from 4 hours to 30–60 minutes
Quotation Management: Preparing quotations and ensuring follow-up for customers and suppliers.
Inventory & Process Optimization: Supporting inventory management and contributing to operational efficiency improvements, resulting in an 80% reduction in inventory discrepancies.
International Coordination: Managing supplier relationships and daily operations in German, English and Italian.
Digital Transformation & Data Analysis: Leading a €25K e-commerce development project, generating €16K in revenue within 7 months, while leveraging CRM data to support business performance.

Specialized Aftermarket Warehouse Associate (Work-Study Program) at CHRONOTP (2022-10 – 2024-06)

Technical Expertise: Accurate identification of product codes and specialized technical advice.
Logistics Management: Receiving, order fulfillment, and optimization of inventory flow.
Sales Activities: Preparing price quotes and managing customer service at the counter.

Attraction Attendant at EUROPA PARK (2022-06 – 2022-08)

Flow Management: Optimizing wait times and managing visitor flow in a high-traffic environment.
Customer Service: Welcoming a multicultural clientele and proactively managing disputes (FR/DE/EN/IT)
Safety: Strict enforcement of safety protocols and emergency evacuation procedures

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