Rafael de la Osa

IT professional with several years of experience in technical support (level 1 and 2) according to ITIL best practice guide for IT service management and ISO 20000 standards. In-depth knowledge of diagnosing and implementing solutions to device failures, as well as installing, configuring and upgrading hardware and software (WINDOWS/MAC/LINUX).

Knowledge of other IT activities such as web programming, system analysis, database management and project management, information systems management and content management and digital marketing.

2022 – MPM Services SA

Administrative Assistant

2020 – 2022 Self-employed

IT Service Technician

IT Technical Support level 1 & 2 to several diplomatic missions.

2018 – 2019 UNOG / DCM / LSU

Information System Assistant

IT Technical Support level 1 & 2, including end-user support (CAT, Windows, Office, InDesign) and other UN applications (iNeed, gDoc, Umoja). Tests and implements computer systems and applications. Diagnoses and resolves application or connectivity issues. Preparation of user’s documentation and training materials

2007 – 2018 CUBARTE

IT Specialist 

IT Technical Support level 1 & 2. ISP, web hosting, mail services, FTP, databases, mailing lists and more. Hardware & software planning, acquisition and distribution. Digital marketing (web analytics, CRM, SEO/SEM, social media integration). Web/mobile application and database development (HTML / CSS / PHP / Python / MySQL). Multimedia production, digital content generation and press media management (journalism) in several languages (SPA/ENG/FRE).

2001 – 2007 ARTEX SA

Digital Marketing and e-Commerce Specialist

Development of e-commerce projects. Digital marketing activities (web analytics, CRM, SEO/SEM, social media integration). Multimedia production, digital content generation and press media management (journalism) in several languages (SPA/ENG/FRE). Communication and traditional marketing.

Degree in Applied Mathematics with an specialization in Software Engineering.