Rossana Suriano

Executive and Administrative Professional with 15+ years of experience supporting C-Suite and Senior leadership.

Organizational Development Manager (volunteer), remote 08.2024 – PresentAs long-time member of this animal welfare nonprofit organization, I took the opportunity to further extend my professional competencies while providing a substantial and tangible contribution by:

• Building their Microsoft-based organizational IT infrastructure.
• Leading and implementing Digital Transformation for organizational turnaround, establishing governance framework in line with recent regulations, addressing and resolving compliance gaps.
• Introducing digital tools to streamline internal operations and to enable provision of services to the public.
• Managing relations with the public to expand the network and increase visibility.

• Provided comprehensive support to site executives and visiting leadership, including management of complex calendar across different time-zones and arrangements for international travel.
• Organized Team-building events and meetings for Projects teams and Leadership with high-level internal and external stakeholders.
• Structured and maintained digital collaboration environments (Teams, SharePoint) for project governance, ensuring information accessibility at appropriate level.
• Led and performed all administrative operations for 150/200 contractors: onboarding and orientation, provisioning work equipment (IT devices, PPE), granting access rights (physical and digital) based on clearance level, reviewing training assignment and tracking completion progress for KPIs.
• Revised the SOP for Access Rights Management, implementing a new and streamlined process that reduced workload and completion time by 30%.

• Supported 3 Executives (VP-Quality, VP-Strategic Initiatives and Sr. Director-Quality) with complex calendar management, meeting scheduling, travels organization and expense reporting (Concur).
• Provided administrative support for projects within the PMO and Strategic Initiatives department.
• Reviewed and updated the internal “Integration Playbook”, referenced as the standard baseline across the organization
• Coordinated site preparation activities for Swissmedic regulatory audits, ensuring documentation readiness and logistics support.
• Prepared and refined PowerPoint presentations for executive reviews and leadership communications.

Administrative Coordinator, workforce migration and integration:

• Designed the framework for Phase 1 of workers transfer from CSL to Thermo Fisher.
• Built centralized workforce database (Employees + CW) for system-to-system migration (AD, Workday), equipment handover tracking through 3-wave rollout plan.
• Created phased org.chart for visual representation of changes across transition phases.
• Collaborated with Leadership for Phase 2 of migration plan, managing and coordinating key administrative handover operations through plan’s completion.

• Coordinated administrative activities across different departments, developing and implementing standardized procedures (SOPs) to optimize and streamline processes.
• Administered training on corporate systems and procedures (Workday, Beeline, SharePoint).

• Defined dedicated procedures, negotiating with VP-level stakeholders, driving implementation and managing all operational aspects of about 270 Contingent Workers (CW) across 8 external vendors.

• Organized high-level meetings, including Town Halls, Sponsors and Project Leadership meetings, coordinating with internal and external stakeholders, prepared agendas, briefing materials and presentations, tracked decisions and action items to ensure timely follow-up and completion.
• Performed onboarding and offboarding procedures and provided first-day orientation to new hires.
• Processed change requests (SharePoint), PRs and POs (SAP /Ariba), invoices review and approval (SAP /Serrala).
• Administered SharePoint sites, defining libraries, structure and proper metadata system, maintaining groups, assigning access rights and managing shared files.
• Provided first-level tech support, coordinated with IT for resolution of support tickets and operated meeting technology for high-stakes meetings.
• Maintained site Org.chart (500+ employees), automated monthly updates using Visio, Excel Power Query, and Workday data integration.
• Developed visual site-wide workforce planning system (Excel, PivotChart, Power Query).
• Led activities coordination and defined the SOPs for the organization and management of site visits, tours and audits.
• Created a query-based visitor agenda with automated meeting allocation, reducing workload by 50%, and gaining company-wide adoption.

1. EA to the CEO/GM, leading office operations for Swiss HQ.

• Consolidated and maintained clinical trial documentation to support regulatory and compliance requirements, drafted and edited confidential correspondence and agreements (CDAs), liaising with Regulatory Affairs and Legal departments.
• Processed manufacturing orders, purchase orders, and invoices, supporting end-to-end operational workflows and coordinating international logistics for bulk pharmaceutical deliveries.

• Bachelor, Business Administration (ongoing)
• MS 365 Adoption Specialist, certificate
• Project Management Essentials, certificate
• People Manager, Corporate Training