Shelah Coullard

Strategic operations manager with 15+ years of experience leading office operations, HRIS systems, IT administration, and compliance initiatives. Known for streamlining workflows, modernizing systems, managing budgets, and executing companywide projects including relocations and corporate events. Trusted partner to leadership teams, combining technical expertise with people-focused solutions to drive organizational performance.

Square Robot, Office Manager @Marlborough, MA | October 2023–Present @• Direct company-wide operations, including facilities, vendor contracts, IT services, HR systems, @compliance, and financial administration. @• Implemented HRIS (HR Cloud) to streamline onboarding, offboarding, promotions, compliance, and @employee record management. @• Administer enterprise applications (Google Workspace, Microsoft Office, Slack, Monday.com), oversee IT @service provider relationship, and manage company-wide asset tracking and inventory systems. @• Coordinated office relocation and safety programs, including vendor negotiations, IT infrastructure, @evacuation planning, and employee transition support. @• Developed employee engagement initiatives, including manager training resources, career progression @frameworks, and annual/quarterly corporate events. @• Partnered with leadership to revise compliance documents, optimize benefits offerings, and manage payroll, budgeting, and organizational planning.

Bachelor of Science, Business Administration & Marketing

Lawrence Technological University – Southfield, MI