Souad El Fallahi

I have worked in customer service related jobs for more than 6 years and currently I am still managing few hotels in Sri Lanka and Maldives.

I'm a very friendly and outspoken personality, very attentive, responsible and love to help and serve people.

1.General Manager/ Customer Relationships

Muhsin Villa Guest house (Family Busin

Customer service, Cash Handling, Guest Check-In, Ordering stock and Organizing, Training the staff, Organizing Tours Administration, In-charge of housekeeping services, Reservation Management, Liaising, Scheduling special seasonal promotions and operations. Customer satisfaction regulator.In-charge of food and beverages supplication. Supervision of allocated cleaning duties.

2.Reservations Manager

Amor Villa/Knights Inn/Sunset Fort/Shazlys'

Onsite handling of customer reservations and allocation

Liasing with Guests

Marketing Management

Dynamic Resource Allocation

Tourism services cordination

3.ofshore General Manager

Nazaki Residence Beach Hotel and Resort Laamu Atoll, Maldives

Reservation management and liasing with potential Guests

Logistic arrangements and management

Service quality insepction and developments

Predictive analysis using behavioural patterns

Accounts Management.

BA in English Studies

Moulay Ismail University Morocco

Successfully completed first year of the study program-3 semesters remaining

Moroccan Baccalaureate

L Mohamed V High School Morocco

Achieved a grade of B+