Tereza Elznicová

Dynamic and results-oriented team leader with 6+ years of progressive experience in operations management, client relations, and team supervision. Proven track record of leading high-performing teams of up to 15 members while maintaining excellent quality standards. Combines strong organizational skills with multilingual communication abilities. Currently pursuing advanced education in Social Work to expand professional expertise in people-centered services.

04/2022 - present

TEAM LEADER - Rerum Finance, Czechia

•Lead and mentor a team of up to 15 employees, managing daily operations and shift planning for 8+ team members per shift

•Develop comprehensive performance reports and analytics for senior management on weekly and monthly basis

•Conduct regular performance evaluations and one-on-one reviews for team members monthly

•Achieve 95%+ target completion rate through strategic task allocation and workflow optimization

•Reduced operational errors by 20% through improved communication protocols and standardized work procedures

01/2018 - 12/2021

FRONT DESK ASSOCIATE - Rooms 5, Czechia

•Handled comprehensive guest communication via phone, email, and in-person interactions in Czech and English, processing 100+ reservations quarterly

•Coordinated seamless check-in/check-out experiences, maintaining 98% guest satisfaction rate

•Maintained property standards through cleaning and upkeep of apartments and rooms to ensure guest comfort

•Managed social media presence, increasing engagement and attracting new clients

2025 - present HIGHER VOCATIONAL SCHOOL MILLS - Social Work, Czechia

2012 - 2016 GRAMMAR SCHOOL - General Secondary Education Program, Czechia