Barou Joel

A dynamic professional with a strong sense of leadership and effective communication skills, I stand out for my adaptability and expertise in client relationship management. With several years of experience in demanding environments, particularly in the technology and insurance sectors, I have developed unique know-how in collections, credit analysis, and accounts receivable management. My goal is to join a company where I can actively contribute to process improvement and customer satisfaction, while strengthening my command of new technologies.

Credit Analyst - ENGIE ENERGY ACCESS - Abidjan, Côte d'Ivoire

(2023-06)

• Analyze client credit files to assess their ability to repay loans based on their financial history.
• Identify and report default payment risks using credit analysis tools.
• Monitor client payments and intervene in cases of late or missed payments.
• Provide recommendations to clients regarding their credit options, while adhering to internal policies and regulations.
• Record and update client information and credit analysis results in the internal management system.

Sales Agent (Orange Côte d'Ivoire Channels) - SUNU ASSURANCE VIE - Abidjan, Côte d'Ivoire

(2022-04 - 2023-12)

• Present and explain various insurance offers to Orange clients based on their needs, and finalize contracts.
• Ensure regular client follow-up, answer their questions, and ensure their satisfaction through loyalty-building actions.
• Create and maintain a client address book to facilitate follow-up and prospect management.
• Write activity reports detailing sales achieved, challenges encountered, and opportunities identified, then submit them to management.
• Gather client feedback on insurance products and services and make suggestions to optimize offerings.

Assistant Cost Controller and Payroll Monitoring - AGENCE EMPLOI JEUNES - Abidjan, Côte d'Ivoire

(2019-11 - 2021-03)

• Retrieve documents related to salaries and internship bonuses for processing.
• Enter payroll information into the database, ensuring the accuracy and compliance of recorded data.
• Prepare financial reports on costs and salaries, and submit them to management for monitoring and decision-making.
• Monitor expenses related to salaries and bonuses, ensuring compliance with planned budgets and internal procedures.

Claims Manager - NSIA ASSURANCE VIE - Abidjan, Côte d'Ivoire

(2019-04 - 2019-07)

• Receive policyholder files, examine the circumstances of the claim, and verify compliance with the contract clauses.
• Estimate the amount of damages in collaboration with experts or external parties.
• Calculate the compensation owed to policyholders and monitor payments in accordance with contractual conditions.
• Keep claims files up to date, write reports, and ensure the transmission of information to the various stakeholders.

Advanced Technician Certificate - Accounting, Finance and Management - ISFMI (2015-09 - 2017-08)