Lamine Badji

Language and customer service management background. Excellent learning and writing skills with demonstrated ability to prioritize and handle multiple projects. Ability to work well both independently and as a team member. Relevant communication skills towards individuals from different cultural origins.

Customer Service Representative at NALA MONEY (2023-12 – Present)

Handling customer queries, tracking transfers, ensuring compliance, and communicating with payout partners

• Dealing with customers queries in a timely manner
• Tracking their transfers and providing guidance and help in processing transfers
• Ensure transfers are completed in accordance with our compliance rules
• Communicating with payout partners to ensure corridors are open

Level 2 Customer Service Agent at Sendwave (2021-07 – 2023-08)

Customer service support and technical troubleshooting for international money transfer application

• Addressed customer service enquires quickly and accurately.
• Built meaningful connections with customers to promote customer loyalty.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve international transactions via our app.

Customer Service Representative at SAMRES (2019-03 – 2020-07)

Customer service in Swedish language for government-granted travel bookings and health appointments

• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Assisted customers in booking government granted travels -in their native language swedish-back and for forth to schools and to health appointments.

Junior Content Manager at BYFilling Senegal (2018-03 – 2018-11)

Content creation, SEO optimization, and translation for banking websites

• Wrote and edited creative and technical content across various mediums to reach out to consumers.
• Developed SEO-friendly templates to drive content creation and boost search results.
• Engaged in department meetings to brainstorm new ideas for upcoming projects.
• Translated banking institutions' website content from French to English to reach an international clientele

Administrative Assistant at China Railway Construction Corporation (2015-12 – 2016-11)

Administrative support, interpretation, and cultural facilitation for Chinese team

• Assisted a newly-arrived Chinese team in settling in Senegal as a French-English interpreter and as a link with the Senegalese administration
• Answered and managed incoming and outgoing calls with the companies we are due to bind partnership.
• Assisted the Team in bidding governments projects like Train Express Regional (TER) project as a language and cultural facilitator

Sales Representative at Hellofood Senegal

Sales generation and client relationship management

• Generated sales by prospecting leads, cold calling and closing deals.
• Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.

Freelance Content Writer at Natcom

Content writing, editing, and translation services

• Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
• Translated websites and articles

Spanish Teacher Trainee at FASTEF

Spanish language teaching and educational content development

• Assisted a senior spanish teacher.
• Created presentations and visuals to enhance learning experience and better understanding of language.
• Attended teaching courses, implemented ways to improve teaching Spanish.

B2 Swedish course degree in Swedish – SAMRES DAKAR (2019 – 2019)

Master 1 (to be completed) in Applied foreign languages (Spanish and English) – University Gaston Berger of Saint Louis (2013)

Licence in Applied Foreign languages (spanish and English) – University Gaston Berger (2012 – 2012)

A-Levels in General education – Natangue Private School (2009 – 2009)