Wilfried Ani

Operations & Project Manager with 7+ years of experience across business centers, consulting, and the social sector. Combines strategic project management, business planning, logical frameworks, fundraising, KPI tracking, with hands-on operational leadership of multi-client environments.

Known for delivering measurable results: 85% occupancy, 70% client renewal, 5,000+ beneficiaries mobilized. Fluent in navigating complex stakeholder ecosystems across francophone Africa.

OPERATIONS MANAGER — IWG GROUP

November 2024 – Present

Operational management of a 1,000 m² business center hosting 180 companies, primarily multinationals ;

Maintained an 85% occupancy rate and a 70% client renewal rate through a proactive loyalty strategy ;

Managed a portfolio of 180 active clients with a customer satisfaction score sustained at 4/5 ;

Drove collections management with a 73% recovery rate ;

Qualified prospects' needs and proposed tailored offers (registered address, flexible offices, meeting rooms) to maximize occupancy ;

Managed supplier relationships and coordinated corporate events.

PROJECT MANAGEMENT CONSULTANT — INTERCONNECT GROUP

February 2022 – Present

Project management consulting: business plan development, logical frameworks, and strategic implementation for impact-driven projects ;

Developed business plans, business models, communication plans, and pitch decks ;

Analyzed client needs and defined the financial, material, and human resources required for project execution ;

Designed fundraising and partnership strategies for social impact projects ;

Defined KPIs and produced regular progress reports for stakeholders ;

Optimized existing processes (PDCA methodology) and maintained structured project documentation.

CHIEF HAPPINESS OFFICER — Colab Innovation (Coworking Space)

June 2021 – December 2021

Customer loyalty management and internal communications for a coworking space including interim management from September to November 2021 ;

Deployed a client loyalty plan centered on networking and visibility for hosted companies ;

Designed and implemented a commercial strategy and recovery plan ;

Facilitated communication between management and clients ;

Assumed interim managerial responsibilities (September – November 2021).

HUMAN RESOURCES ASSISTANT — SWIFT SARL

March 2020 – April 2021

HR administration and recruitment management in the context of the Covid-19 health crisis;

Managed recruitment processes (résumé screening, candidate selection) for Marketing ;

Assistant, Executive Assistant, and Sales Assistant positions ;

Drafted employment contracts and handled personnel administration ;

Developed and implemented staff training and professional development plans ;

Managed operational crisis resulting from activity decline due to Covid-19.

PROJECT COORDINATOR — ONG MESAD

June 2018 – December 2019

Coordination of Project 15000K (1st and 2nd editions) — a social mobilization program tied to the Côte d'Ivoire International Marathon ;

Mobilized and engaged 5,000 beneficiaries in the Côte d'Ivoire International Marathon

Trained field supervisors and coordinated a team of 500 supervisors ;

Designed, conducted, and monitored surveys among 5,000 direct beneficiaries (health, education, sport, and community safety) ;

Drafted advocacy materials and actively sought funding and sponsorships ;

Managed partner relations and facilitated project follow-up meetings.

Google Project Management Certificate — Google / Coursera (2026)

Master 1 in Humanitarian Project Management & Sustainable Development — Unité de Solidarité Internationale de Genève (2023)