Boris Rojas Ibaceta
Proactivo con orientación al trabajo en equipo.
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Sobre mí
Experiencia en ventas, servicio al cliente, labores administrativas.
Experiencia
Process Engineer. Dec 2020-May 2022
Process mining and engineering: Optimize business and support processes, making process data analysis to discover highlights, bottlenecks, inefficiencies and variations, analyzing the root causes, creating and improving processes.
Data analyst Dec 2018-Dec 2020
Data extraction and modeling: Collected, cleansed and provided modeling and analyses of structured and unstructured data used for customer service improvement and process reengineering.
Customer Service Representative. March 2017-Dec 2018
Tech support and problem solving: Daily interaction with over 60 + customers, over phone, email and chat, resolving issues and keeping queue time to a minimum.
Educación
Microsoft Education Online, 2022
Azure data fundamentals
Gabriela Mistral University Santiago, Chile
