Virtual Administrative Support at Kreative Chick Consulting (2012-03 – 2025-12)
- Provide remote administrative support, including scheduling, email management, and research.
- Collect and organize data from multiple sources while maintaining accurate records and documentation.
- Utilize CRM systems, project management platforms, and digital tools to manage client workflows.
- Support multiple projects simultaneously while meeting deadlines and maintaining strong organization.
Customer Service Representative at Qurate Retail Group (QVC) (2023-10 – 2024-02)
- Managed high-volume inbound calls related to product inquiries, orders, payments, and returns.
- Resolved customer issues through troubleshooting and problem resolution while maintaining customer satisfaction.
Customer Service Representative at Inktel Contact Center Solutions (2023-03 – 2023-04)
- Assisted customers via live chat with product inquiries, order issues, and service questions.
- Provided product recommendations and resolved Sephora.com order concerns.
- Maintained accurate documentation of customer interactions in support systems.
Customer Service Representative at Terminix (2023-02 – 2023-03)
- Responded to customer inquiries regarding services and scheduling.
- Documented service requests and customer interactions within the customer service database.
Call Center Operations Manager at Nano Hearing Aids (2018-07 – 2022-10)
- Managed daily call center operations, including performance monitoring, quality assurance, and reports.
- Developed customer interaction processes and voice response systems to improve efficiency.
- Analyzed call center data and trends to support operational improvements.
- Assisted with recruitment, interviewing, and onboarding of new employees.
