Keri Steen
Operations Manager
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Sobre mí
Detail-oriented remote professional with experience in customer service, call center operations, research, and administrative support. Skilled in CRM systems, data entry, process management, and problem resolution. Proven ability to manage multiple priorities, maintain accurate records, and deliver high-quality customer experiences in fast-paced remote environments.
Experiencia
Virtual Administrative Support at Kreative Chick Consulting (2012-03 – 2025-12)
- Provide remote administrative support, including scheduling, email management, and research.
- Collect and organize data from multiple sources while maintaining accurate records and documentation.
- Utilize CRM systems, project management platforms, and digital tools to manage client workflows.
- Support multiple projects simultaneously while meeting deadlines and maintaining strong organization.
Customer Service Representative at Qurate Retail Group (QVC) (2023-10 – 2024-02)
- Managed high-volume inbound calls related to product inquiries, orders, payments, and returns.
- Resolved customer issues through troubleshooting and problem resolution while maintaining customer satisfaction.
Customer Service Representative at Inktel Contact Center Solutions (2023-03 – 2023-04)
- Assisted customers via live chat with product inquiries, order issues, and service questions.
- Provided product recommendations and resolved Sephora.com order concerns.
- Maintained accurate documentation of customer interactions in support systems.
Customer Service Representative at Terminix (2023-02 – 2023-03)
- Responded to customer inquiries regarding services and scheduling.
- Documented service requests and customer interactions within the customer service database.
Call Center Operations Manager at Nano Hearing Aids (2018-07 – 2022-10)
- Managed daily call center operations, including performance monitoring, quality assurance, and reports.
- Developed customer interaction processes and voice response systems to improve efficiency.
- Analyzed call center data and trends to support operational improvements.
- Assisted with recruitment, interviewing, and onboarding of new employees.
