Natacha Mendez

Connectivity and Networks Engineer with experience in corporate IT support and the administration of Microsoft 365, Intune, and Azure/Entra ID. I work as an IT Support Specialist, providing technical support to approximately 300 users, managing incidents, administering devices, and ensuring the continuity of technology services. I have experience in process automation and the development of internal solutions using Power Platform, Python, and web technologies.

I am currently studying Data Science to strengthen my skills in data analysis, Machine Learning, Big Data, and Python. I am a proactive, results-oriented professional with strong adaptability, a commitment to continuous learning and teamwork, and a dedication to continuous improvement and the delivery of high-quality technology solutions.

IT Support Specialist - Volvo Group - Chile

(2023-01)

I provide technical support to over 300 users, managing incidents and service requests via ServiceNow. I administer Microsoft 365, Intune, and Azure/Entra ID environments, ensuring IT service continuity and the proper functioning of corporate devices. Additionally, I participate in continuous improvement initiatives, IT asset management, cybersecurity, and process optimization.

• IT Inventory Management System
• Peripheral Allocation Platform

Practicante de Analista - ManpowerGroup

Connectivity and Network Engineering - Connectivity and Network Engineering - Duoc UC (2019-01 - 2022-12)

Data Science - Data Science - IPP Professional Institute