Nick Emile Gonzalez

Venezuelan professional with more than 4 years of experience working as IT Support specializing in Hardware (desktop, Notebook), Software (Windows, Linux, MacOS), configuration and implementation of applications, activity planning, IT Project Support, basic level support in network infrastructure, manage AD and Office365 accounts, process automation, Help Desk.

• I kept the Service Desk complying with the assigned SLAs.

  Coordinate Preventive Maintenance to equipment periodically

  Field Support.

• Management with Suppliers (Dedicated links, inputs, internal and external Data Center).
• Support to the Network Infrastructure area for Cisco, Altai,

  Ubiquiti equipment.

• Remote support with Tools (Teamviewer, Anydesk, Chrome

  Remote Desk).

• Console Administration (Kaspersky, Office 365,

  SolarWinds).

• Training users on new technologies implemented.

Bachelor's Degree in Computer Science Education

University of Zulia