Simón Vera Durandal

Bachelor’s degree in Tourism and Hospitality Management, with over 6 years of experience in tourism, hospitality, and customer service. Skilled in hotel operations, reservations, and customer experience. Proactive, adaptable, and solution-oriented, with a strong focus on service quality and continuous professional development.

Freelancer at Latamways (2025-09 – Present)

Freelance work on international and remote projects, collaborating with teams across different countries. Experience in translation, proofreading, public speaking, voice analysis, and supporting projects related to artificial intelligence tools and digital content.

Contact Center Agent at BlueLink International Chile (2026-06 – 2026-09)

Provided telephone customer service for Air France-KLM, handling customer inquiries, reservations, and service-related requests. Resolved passenger questions and issues while providing guidance and ensuring compliance with established procedures and service quality standards, with a focus on customer satisfaction.

Revenue Management Analyst at HotelRevenue.com (2025-06 – 2025-09)

Optimized pricing and sales strategies for hotels in Chile through data analysis, demand forecasting, and competitive monitoring. Combined strategic insight with analytical precision to maximize occupancy, profitability, and sustainable performance in highly competitive markets.

Travel Operations & Customer Service at EcoChile Travel (2024-09 – 2024-12)

Coordinated travel itineraries for individual clients and groups, including accommodation, transportation, and activity bookings. Supervised tours, resolved incidents, and delivered high-quality customer service. Managed records, fare quotes, and flight issuance, while coordinating with suppliers to ensure service quality. Provided direct support to the sales team.

Business Stay Core at Travelian Group (2024-07 – 2024-11)

Coordinated accommodation and transportation bookings, ensuring compliance with internal policies and budget control. Served as the main point of contact for corporate clients, resolving inquiries and incidents. Collaborated with suppliers and internal teams to improve service quality and optimize costs.

Hotel Management Intern at La Belle Vue Hotel (2023-03 – 2023-10)

Supervised key operational areas including front desk, housekeeping, kitchen, and cleaning services. Responsible for coordinating daily check-ins and check-outs, and guiding guests through the hotel, the city, and the Lake Thun region, ensuring a smooth and satisfying experience. Implemented operational improvements to enhance service quality and efficiency in all departments.

Housekeeping Assistant at RIVA Hotel (2022-04 – 2022-11)

Strict adherence to luxury protocols in a 5-star hotel, ensuring proper restocking of amenities and meticulous attention to every detail to deliver an impeccable and memorable guest experience. Maintained the highest standards of cleanliness, order, and presentation in rooms and common areas.

Bachelor in Tourism and Hospitality Management – Institute Duoc UC (2017 – 2021)

Academic Exchange Program in Management of tourism, hospitality, and gastronomy businesses – San Ignacio de Loyola University (2019 – 2020)