全球电气化技术服务工程师(86365)

About the Role We are seeking a dedicated Global Technical Service Engineer Electrification to join the Equipment & Service Business Area within the Underground Division of Epiroc (Nanjing) Construction & Mining Equipment Ltd. This role is central to enhancing product reliability, machine availability, and user experience by upskilling and supporting Epiroc Service technicians globally. As a crucial member of the new and growing team focused on electrification, you will have the unique opportunity to work with cutting-edge technologies that are revolutionizing the mining industry.

Your work will span from product development phases through to driving customer success, contributing to exciting advancements in sustainable mining solutions.

Key Responsibilities Provide expert technical support across multiple communication channels to resolve complex issues and ensure timely service delivery. Conduct comprehensive technical training sessions designed to upskill technicians and internal teams, enhancing the overall competence of the service network. Lead and participate in First on Market start-ups (FoM) and installations, ensuring seamless machine commissioning and customer satisfaction.

Engage proactively in Product Safety initiatives and continuous improvement projects (CPI) to uphold and exceed safety and quality standards. Coordinate and conduct thorough machine testing and verification processes to ensure optimal functionality and compliance. Serve as a subject matter expert and reliable project contributor in various technical and development projects.

Handle warranty processes efficiently where applicable, maintaining effective communication with stakeholders. Create, review, and maintain technical training materials, instructional media, System Descriptions, Technical Service News Bulletins (TSNBs), and Standard Operating Procedures (SOP). Collaborate internationally, requiring extensive travel to support global colleagues and customers, fostering knowledge sharing and technical excellence.

Design and implement technical support plans to secure outstanding customer satisfaction and optimize machine serviceability and user-friendliness. Identify and leverage operational synergies between functions related to product service and development, enhancing cross-functional collaboration.

Required Skills and Qualifications Technical university degree or equivalent professional experience in engineering or related technical fields. Proven experience in troubleshooting complex equipment, with strong application and technical knowledge. Excellent command of English, both spoken and written, to effectively communicate across diverse teams and create detailed documentation.

Strong administrative skills, including report writing and documentation management. Advanced computer literacy and proficiency in utilizing various technical software and digital tools. Good understanding of the Epiroc product portfolio, particularly underground and/or surface mining equipment.

Desired Personal

Attributes and Competencies Service-minded with a humble attitude and a genuine commitment to customer satisfaction. Highly analytical, with a passion for innovation and continuous product development. Strong drive for personal and professional growth and skill development.

Excellent social communication and networking abilities combined with a result-driven mindset. Well-organized and structured approach to work, with the capability to work independently and collaboratively within teams. 关于该职位 我们正在寻找一位专注的全球电气化技术服务工程师，加入安百拓（南京）建筑矿山设备有限公司地下事业部设备与服务业务领域。该职位对于提升产品可靠性、设备可用性和用户体验至关重要，主要通过提升安百拓全球服务技师的能力并为其提供支持来实现。 作为专注于电气化的新设且不断壮大的团队的重要成员，您将拥有独特的机会接触正在革新采矿行业的前沿技术。您的工作将涵盖从产品开发阶段到推动客户成功的全过程，为可持续采矿解决方案的激动人心的发展贡献力量。 主要职责 - 通过多种沟通渠道提供专家级技术支持，解决复杂问题并确保及时的服务交付。 - 开展全面的技术培训课程，旨在提升技师和内部团队的能力，增强服务网络的整体竞争力。 - 主导并参与上市启动（FoM）和安装工作，确保设备无缝调试和客户满意度。 - 积极参与产品安全倡议和持续改进项目（CPI），以维护并超越安全和质量标准。 - 协调并执行全面的设备测试和验证流程，确保功能性和合规性。 - 在各类技术和发展项目中担任主题专家和可靠的项目贡献者。 - 在适用情况下高效处理保修流程，与利益相关方保持有效沟通。 - 创建、审核和维护技术培训材料、教学媒体、系统描述、技术服务新闻简报（TSNB）和标准操作程序（SOP）。 - 开展国际合作，需要大量出差以支持全球同事和客户，促进知识共享和技术。 - 设计并实施技术支持计划，确保客户满意度，优化设备可维护性和用户友好性。 - 识别并利用产品服务与开发相关职能之间的运营协同效应，增强跨职能协作。 任职技能与资格 - 技术类大学学位或工程及相关技术领域的同等专业经验。 - 具有复杂设备故障排除的丰富经验，具备较强的应用和技术知识。 - 优秀的英语听说读写能力，能够与多元化团队有效沟通并编写详细文档。 - 较强的行政能力，包括报告撰写和文档管理。 - 高级计算机操作能力，熟练使用各类技术软件和数字工具。 - 熟悉安百拓产品组合，尤其是地下和/或露天采矿设备。 期望的个人特质与能力 - 具有服务意识，态度谦逊，真正致力于客户满意度。 - 分析能力强，对创新和持续产品开发充满热情。 - 对个人和职业成长及技能发展有强烈驱动力。 - 出色的社交沟通和建立人脉的能力，兼具结果导向的思维方式。 - 工作有条理、有结构，能够独立工作并具备团队协作能力。