售后技术支持工程师

Reporting to: ComOps Post Sales Support Manager Your role and responsibilities (Mandatory) ● Responsible for liaising with overseas factories to resolve product quality issues raised by customers. ● Tracks the full lifecycle of issue resolution and drives cross-departmental collaboration for timely closure. ● Participates in establishing escalation matrices and sets up dashboards to monitor progress and timeliness.

The work model for the role is: onsite This role is contributing to the ELSP/Commercial Operataion/After sales service in China. Main stakeholders are Sales, Quality, Factory, After-sales, Global Quality Team, Product Managers, Logistics, Import & Export Team.

You will be mainly accountable for: ● End-to-end handling of import product quality issues from the customer side: receiving, logging, submitting, and following up to drive case closure. ● Coordinate with after-sales, sales, product, and factory teams to complete issue analysis; drive resolution through meetings when necessary. ● Participate in process optimization and establishment of escalation matrices. ● Escalate complex, high-risk cases to relevant departments and colleagues in a timely manner per the escalation matrix. ● Document archiving and management to ensure complete and traceable records of cases, processes, and project materials. ● Monitor issue handling progress and timeliness through dashboards and other tools. Our team dynamics (Optional) You will join a {insert adjectives – e.g. dynamic, talented, high performing} team, where you will be able to thrive.

Qualifications for the role (Mandatory) ● Bachelor's degree or above in Electrical Engineering, Automation, or related fields. ● Knowledge of low-voltage electrical products; familiarity with ABB electrical products preferred. ● Proficient in office software; AI literacy and tool application capability required. ● Strong learning ability, communication skills, and ability to work under pressure. ● Strong logical thinking; skilled at mapping business processes and creating flowcharts. ● Fluent written and spoken English for direct communication with overseas factories.