渠道助理客服专员Associate CS Executive

JOB SUMMARY: This role is focusing on customer service and order fulfilment for distributors and direct CA hotels across APEC, and providing ad hoc supports to leaders.

KEY RESPONSIBILITIES

• Provide excellent services to customers by responding to requests and questions promptly.
• Collect info from distributors/hotels for tenders, new business opportunities and market research.
• Work with distributors/hotels to forecast consumption and inventory requirements.
• New program/brand roll out and existing program/brand phase out – registration, roll out timeline, inventory level, last PO etc.
• Follow up customer complaints until closing.
• Work with distributors/hotels and finance team on long overdue payments and over credit limit.
• Price list update and maintenance.
• Process sales orders, coordinate order placement and deliveries with procurement/inventory planner.
• Liaise with the logistics team to plan and schedule deliveries.
• Aging stock/stock shortage – work with customers and internal departments on stock depletion/sharing.
• Assist and support associate manager and manager on ad hoc basis.

QUALIFICATIONS &

REQUIREMENTS

• University degree in any discipline, majors in international trade and English are preferred.
• 2 year experience in customer service.

SKILLS

• Good command of spoken and written English and Chinese.
• Proficiency in using MS Word, Excel, PowerPoint.
• Self-motivated, able to work patiently and independently with guidance.
• Strong problem-solving skills.
• Good interpersonal skills.
• Organized and detail oriented.
• Good team player & able to work under pressure BEHAVIOUR:
• Demonstrates a customer-centric mindset by delivering clear, empathetic communication and efficient service.
• Proactively and continuously strive to improve customer service skills and knowledge in different possible ways.