Associate Solution Manager, TSM

该职位来源于猎聘 Key Responsibilities:

• Take full charge of the daily operation of customer service function that handles all initial inquiries from customers, dealers, and general public regarding order placement, complaints,technical support and etc.
• Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shaping these requirements to fit the business unit’s capabilities and communicate these to customers.
• Work closely with business unit Sales Account Manager as a consultant to clients in technical matters and improve customer satisfaction.
• Participate in virtual client meetings and give technical presentations Qualifications:
• Solid professional technical background, minimum Master Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology.
• Ability to communicate fluently in both English and Chinese, verbally and in writing.
• Good presentation skills with technical content.
• Customer-focused, proactive/action-oriented.
• Highly motivated individual with excellent communication, organization and time management skills.