Key Responsibilities
Cloud Operations & Support
Support and enhance AWS cloud platform operations.
Manage incidents, service requests, changes, and problem management activities.
Perform root cause analysis and drive continuous service improvement
Ensure platform reliability, availability, and compliance.
Stakeholder Management
Collaborate with client infrastructure, application and security teams.
Participate in technical design workshops and architecture reviews.
Support the creation of operational procedures, standards, and technical documentation.
Required Qualifications
Education
Bachelor's degree or above in Computer Science, Information Technology, Engineering, or related discipline.
Experience
Minimum 5 years of hands-on AWS cloud experience
Minimum 2 years of IT infrastructure, cloud engineering, or platform operations experience
Proven experience supporting enterprise scale cloud environments
Experience working in pharmaceutical or regulated industries
Experience handling customer facing technical discussions and solution delivery
Technical Requirements
Automation & DevOps Requirements
Mandatory Skills
AWS
Python
English (Oral)
Preferred Skills
Terraform
GitHub Actions
CloudFormation
Preferred Certifications
AWS
AWS Certified Solutions Architect - Professional
Core Competencies
Strong problem solving and troubleshooting capability
Ability to independently lead technical workstreams
Excellent communication and stakeholder management skills
Experience working with global and cross functional teams
Strong documentation and process development capability
Preferred Experience
AWS Landing Zone implementation
Multi account cloud governance
Cloud security knowledge
FinOps and cloud cost management experience
Cloud migration and modernization programs
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