客户技术支持工程师（CB）

Job Responsibilities: 主要职责： 1.Conduct technical research and on�site preliminary investigation on problematic vehicles reported by customers. 针对客户反馈的问题车辆开展技术调研及现场初步排查。 2.Confirm vehicle fault phenomena, reproduce issues, and complete technical judgment of vehicle problems. 确认车辆故障现象、复现问题，完成整车问题的技术判定。 3.Perform test�drive verification based on fault analysis results to validate problem recurrence and performance status. 基于故障分析结果开展试车验证，确认问题复现情况与整车性能状态。 4.Collect complete on�site data, fault information and customer feedback; compile reports and feed back to internal relevant teams for root�cause analysis. 完整收集现场数据、故障信息及客户诉求，整理输出报告并反馈内部相关团队开展根因分析。 5.Provide professional technical communication for customers, manage customer expectations, ease customer emotions, and resolve customer complaints. 面向客户开展专业技术沟通，管理客户预期，安抚客户情绪，闭环处理客户抱怨。 6.Collaborate with R&D, engineering and quality teams to follow up problem analysis progress, and support the implementation of corrective measures. 协同研发、工程、质量团队跟进问题分析进度，支持整改措施落地。 7.Complete standardized documentation of field cases, accumulate fault case knowledge, and support internal technical capability improvement. 完成现场案例标准化归档，沉淀故障案例知识库，支撑内部技术能力提升。 Requirements: 岗位要求： 1. Bachelor’s degree or above, major in Mechanical Engineering, Electronic Engineering, Vehicle Engineering or related disciplines. 机械工程、电子工程、车辆工程等相关专业本科及以上学历。(经验丰富者可适当放宽) 2. Customer‑oriented mindset, good awareness of customer service. 具备客户导向思维，良好的客户服务意识。 3.

Strong teamwork capability, able to collaborate efficiently with cross‑functional departments. 优秀的团队协作能力，可高效对接跨职能部门开展工作。 4. Excellent interpersonal & communication skills, capable of communicating technical content to non‑technical customers clearly. 优秀的人际沟通协调能力，可向非技术背景客户清晰传递技术信息。 5. Strong analytical and logical thinking skills for fault phenomenon sorting and problem deduction. 较强的分析与逻辑推理能力，能够完成故障现象梳理与问题推演。