Client Service Associate

该职位来源于猎聘 Client Services Associate II, PCS- Shanghai- Office based with Flex As a Client Services Associate II, Patient Centred Solutions (PCS) at ICON, you will design and analyse clinical trials, interpreting complex medical data, and contribute to the advancement of innovative treatments and therapies.

What You Will Do: You will contribute to patient-centred solutions activities, taking responsibility for your deliverables and working collaboratively.

Key responsibilities include: Collaborating with clients to understand their needs and provide exceptional service and support throughout the clinical trial process. Coordinating and managing various aspects of clinical trial projects, ensuring timelines and milestones are met. Serving as a liaison between internal teams and clients to ensure effective communication and project execution.

Conducting data analysis and generating reports to support decision-making processes. Proactively identifying potential issues and implementing solutions to ensure smooth project operations.

Your Profile: You will bring relevant patient-centred solutions experience, along with the following qualifications and skills.

Required qualifications and experience: Bachelor's degree in a relevant field such as Life Sciences, Healthcare, or Business Administration. Minimum of 2 years of experience in client services, project management, or clinical research coordination. Strong interpersonal and communication skills, with the ability to effectively interact with clients and internal teams.

Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite and familiarity with clinical trial management systems preferred.