Helpdesk Operator

Key Responsibilities

主要责任：

• Receives and directs incoming calls to appropriate personnel and voicemail.

接收来电并将其转至适当的人员和语音信箱

• Greets and announces clients, applicants and visitors. Follows security procedures for

recording guests, suppliers and other visitors. Arranges escorts as needed. Issues visitor passes and validates parking.

迎接并宣布客户、申请人和访客。遵循记录客人、供应商和其他访客的安全程序。根据需要

安排护送。颁发访客通行证并验证停车

• Assists with scheduling and preparing meeting and conference rooms. Coordinates setup

of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.

协助安排和准备会议室。协调会议室的设置。安排和储备投影仪等会议设备，确保设备处于

良好运行状态。根据需要安排视频和/或网络会议

• Coordinates catering for meeting and events. May negotiate pricing and menus. Secures

approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.

为会议和活动提供餐饮服务。可以协商定价和菜单。确保餐饮费用的批准并审查发票以安排

向适当的部门或业务单位开具账单

• Performs general clerical duties associated with distributing office faxes, packages and

mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.

根据需要执行与分发办公室传真、包裹和邮件相关的一般文书工作。使用跟踪系统记录进出

境快递、货运和邮件。根据需要安排信使服务。遵循用于筛选入站交付的位置安全程序

• Orders office supplies and other common use items for the location, such as café supplies,

equipment toner, printer paper, freight and shipping supplies etc.

为客户订购办公用品和其他常用物品，例如咖啡馆用品、设备碳粉、打印纸、货运和运输用

品等

Job Description

Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.

保持整洁的接待区、会议室咖啡厅和其他公共区域。根据需要请求建筑和家政服务。定期检

查公共区域设备以确保良好的运行状况。根据需要安排设备服务

• Maintains records and logs of service requests and tracks their status.

维护服务请求的记录和日志并跟踪其状态

• Maintains a file of services including transportation sources, accommodations, and referral

contacts. May arrange convenience/hospitality services for guests such as transportation,

tickets, reservations, etc.

维护服务档案，包括交通来源、住宿和推荐联系人。可为客人安排交通、票务、预订等便利/

款待服务

• Performs other duties as assigned.

执行分配的其他职责

Required Knowledge and Skills

所需知识和技能：

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, coworkers,

and/or supervisor with a strong, professional customer service orientation.

能够理解和解释说明、简短的通信和备忘录，并提出明确的问题以确保理解。 能够编写例行

报告和信函。 能够以强大、专业的客户服务为导向，回应客户、同事和/或主管的常见询问

或投诉

• Ability to calculate simple figures such as percentages.

能够计算简单的数字，例如百分比

• Ability to understand and carry out general instructions in standard situations. Ability to

solve problems in standard situations. Requires basic analytical skills.

在标准情况下理解和执行一般指令的能力。 在标准情况下解决问题的能力。 需要基本的分

析能力

• Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules

based on office needs.

Microsoft Office 基本使用。 能够根据办公室需要灵活安排工作时间

Qualifications and Education

资质证书和教育：

• HS Diploma or GED required.

  Prior Front

  Desk, Concierge, customer service or other

Hospitality Experience Preferred.

高中或大专学历。有前台、礼宾、客户服务或其他接待经验者优先。