IT技术支持工程师

该职位来源于猎聘 Responsibilities

Onsite Support:

• Onsite support to users whose problem can’t be resolved remotely
• Support to Executives and specific business in urgent cases
• Regular check on meeting rooms and crisis meeting rooms
• Regular check on specific assets (big screen, Airbus TV, etc.)
• Provide SIM card service (registration, materials preparation, removal, etc.)

PC Mastering:

• PC installation, refreshment and formatting following Airbus PC policy

Premium Support:

• Collaborating with varied stakeholders to support the Airbus China events (such as Airbus China all staff meetings, Executives’ visits, conferences with Airline customers and governmental authorities, etc.)

Specific Devices Support:

• Collaborate with other D&IM engineers to support specific PCs (industrial, engineering, etc.)
• Provide support on scanning guns, wireless barcode scanners, plotters, specific printers, etc.
• Provide support on Airbus TV and big screens

Asset Management:

• Manage the Airbus devices (all kinds of PC, PC accessories, mobile, specific printer and other devices) and keep an accurate and organized inventory
• Ensure the device safety and keep the storage area clean and tidy
• Manage the device lifecycle (monitoring, disposal, providing suggestions, etc.)
• Handle request on license and be prepared for Digital Workplace license management Requirements: Formal Education &
  • Certification:

• Education: Must have a bachelor degree in Computer Science or Computer related major.
• Experience: 3-5 years’ experience in IT fields work as Service desk. Excellent understanding of Service Desk process and workflow.
• Basic Skills: Good English skills
• Certifications: Must have CET4 or above
  • MCP
  • ITIL foundation is a plus. Knowledge &
  • Experience:

• On top of the requirements of L1, he/she should have knowledge and experience on
• Proficiency on Windows operating system installing with image or bootable USB key
• Knowledge and experience of video conferencing and unified communication tools (webex, bluejeans, etc.)
• Deeper understanding of basic network troubleshooting and diagnosis
• Knowledge of varied type of projectors and ability to configure and support Personal Attributes:
• On top of the requirements of L1, he/she should:
• Closely follow the IT trend and emerging techniques.