该职位来源于猎聘 The BA role acts as the bridge between business stakeholders and delivery teams, ensuring business requirements are accurately understood, documented, and implemented.
Key Responsibilities: BA Support for Project &
- Requirements Gathering and Analysis, Impact Analysis
- Solution Design Support
- Produce Functional Specification Document (FSD) and Data Mapping Specifications
- Facilitate discussions and manage expectations
- Provide support on SIT and UAT activities
- Timeline management and deployment arrangement communication
Client &
- Act as a single point of contact for client AML system BAU issues.
- Participate in client meetings, service reviews, and operational governance calls.
- Build strong working relationships with client Compliance, Operations, and Technology teams.
- Manage client expectations while maintaining service quality and contractual compliance. BAU Application Support
- Deliver BAU support for AML systems including transaction monitoring, name screening, and risk scoring.
- Monitor system availability, batch jobs, interfaces, alerts, and data feeds in line with agreed SLAs.
- Perform proactive health checks and preventive maintenance to minimize incidents.
- Ensure timely and accurate processing of AML alerts and system output for client operations teams. Incident, Problem &
Own and manage production incidents and service requests logged by user.
Perform impact assessment, root cause analysis, and resolution within contractual SLA timelines.
Coordinate with intenral teams (local IT, infrastructure, DBA) and third party vendors to resolve complex issues.
Provide clear, timely communication to client stakeholders on incident status and resolution progress. Change, Release &
Support minor enhancements, configuration changes, and AML scenario/rule updates.
Assist with UAT coordination, regression testing, and production deployments.
Validate configuration changes to ensure compliance with client AML policies and regulatory requirements. Data, Reporting &
Perform data analysis using SQL or system tools to investigate alerts, system issues, and data discrepancies.
Prepare operational MI, SLA reports, incident summaries, and performance metrics for clients.
Support regulatory exams, audits, and client reviews by providing system evidence, logs, and documentation. Documentation &
Maintain and update client specific runbooks, SOPs, and BAU support documentation.
Contribute to knowledge bases to improve support efficiency and reduce recurring issues.
Identify continuous improvement opportunities across processes, automation, and service delivery.
Service
Delivery &
Ensure adherence to contractual SLAs, KPIs, and service quality standards.
Support transition activities during client onboarding, system upgrades, or scope changes.
Escalate risks, capacity constraints, and service concerns to vendor management proactively. Job Requirements:
Bachelor’s degree in IT, Computer Science or related discipline.
Solid SQL skills for troubleshooting, data validation, and analysis.
Experience with ITSM tools (ServiceNow, JIRA).
Fluent spoken and written English is mandatory for client communication, incident reporting, documentation, and service governance meetings.
Cantonese proficiency (spoken) is preferred to support HK business.
Shift based support and on call rotation may be required.
