IT技术支持_英语流利_上海

塔塔TCS福利:外企大平台，固定十三薪;早九晚六、周末双休;五险一金，商业保险(可惠及家人);定期体检;22天带薪假期(带薪年假10天起 带薪病假12天)。 学历要求:大专及以上(学信网可查) 外资银行驻场项目 英语流利 Working Location: 浦东新区国展路1600号银行总部 ITSM 专家将负责设计、实施、管理和持续改进符合 ITIL 实践的 IT 服务管理流程。该角色将作为服务管理权威，覆盖事件、问题、变更、服务请求、知识、CMDB 和服务等级管理等领域。这个角色需要具备扎实的 ITIL/ITSM 知识和经验，以及分析能力。此外，角色还会参与日常 IT 运维任务，比如会议支持、终端管理等。 至少在以下方面有实际操作经验： • 会议支持 • VIP支持 • 终端管理 • 桌面支持 • 资产管理 Key Qualification Experience • 8 years IT Operations / Infrastructure Support experience.

• 5 years dedicated ITSM experience.
• Experience working in large enterprise environments.

ITSM Process Expertise Strong knowledge of:

• Incident Management • Major Incident Management • Problem Management • Change Management • Service Request Management • Knowledge Management • Configuration Management (CMDB) • Service Level Management • Continual Service Improvement (CSI) Tools Hands-on experience with at least one:
• ServiceNow • BMC Remedy • Jira Service Management • Ivanti • ManageEngine Reporting & Analytics • SLA/KPI reporting • Power BI • Excel Advanced Analytics • Service Performance Dashboard Development Experience Hands-on experience in at least one:
• Meeting support • VIP support • Endpoint management • Desktop support • Asset management Technical Understanding Good understanding of:
• Infrastructure Operations • End User Computing ________________________________________ Language Fluent English speaking Preferred Certifications • ITIL v4 Foundation • ITIL v4 Managing Professional (MP) • ITIL Strategic Leader (SL) • ServiceNow CSA/CIS • Lean Six Sigma Green Belt