IT HelpDesk

该职位来源于猎聘 Role Overview （三方岗位） We are seeking an IT Helpdesk Engineer to provide reliable, user-focused technical support in an international corporate environment. The ideal candidate has a solid foundation in desktop support, Microsoft 365 administration, account management, and office network troubleshooting. Just as importantly, they listen carefully, understand what users need, and explain technical issues in clear, everyday language.

Key Responsibilities

• Provide day-to-day support for laptops, desktops, printers, meeting-room equipment, and common workplace applications.
• Set up and troubleshoot Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Manage user accounts, access requests, and basic onboarding and offboarding tasks in accordance with established procedures.
• Troubleshoot basic office network issues, including Wi-Fi, wired connectivity, VPN access, and connectivity to shared resources; escalate complex issues when needed.
• Deliver responsive, discreet, and professional support to executives and other VIP users.
• Write clear user notices, step-by-step guides, FAQs, and basic support documentation.
• Record, prioritize, resolve, and follow up on support requests, keeping users informed throughout the process.
• Work with internal IT teams and external vendors to resolve issues beyond the helpdesk’s scope.

  Qualifications and Skills

• Experience in an IT helpdesk, service desk, or desktop support role.
• Working knowledge of Windows, Microsoft 365, user account administration, and basic office networking.
• Ability to troubleshoot systematically and recognize when an issue needs escalation.
• Strong written and verbal communication skills in English.
• Ability to listen actively, identify the user’s underlying need, and explain technical problems and solutions to non-technical colleagues in simple terms.
• A service-oriented approach, sound judgment when handling sensitive information, and the ability to remain calm under pressure.
• Ability to organize work and manage competing requests in a fast-paced, cross-cultural environment.