客服专员

该职位来源于猎聘 岗位名称： Customer Care Unit Specialist 主要工作职责

• Establish and retains strong and influential customer and internal relationships 建立并保持强大和有影响力的客户和内部关系
• Provide all customer service functions, resolve issues 为所有客户提供服务功能，解决问题
• Responsible for handling incoming customer service calls and routing them appropriately 负责处理客户服务来电，并合理安排时间
• Receive and enter customer purchase orders 接收并输入客户采购订单
• Receive, process and review request for quotes 接收、处理和发出报价
• Responsible for all Inter-company communication around EV Specific business (China, US, Europe etc) 负责电动汽车相关业务(中国、美国、欧洲等)的沟通
• Run and update reports which include reports for customers, open order reports, OTD by customer, sales and quote reports 运行和更新报告，包括客户报告，未开订单报告，客户OTD报告，销售和报价报告
• Attend production meetings to ensure customer on-time delivery by following up with manufacturing and provide status updates to customers and/or Outside sales representatives – work closing with EV planner to ensure OTD 参加生产会议，通过跟踪生产，确保客户按时交货，并向客户和/或外部销售代表提供状态更新-与电动汽车计划合作，确保OTD
• Work with accounts receivable in collecting payments from customers 处理应收账款，从客户处收取款项
• Other assigned duties 其他分配的工作 岗位要求
• Excellent Data Entry Skills - Attention to detail (Accuracy) 优秀的数据输入技能-注重细节(准确性)
• Excellent communication skills, both fluent in written & verbal English is a must 优秀的沟通能力，流利的英语书面和口头表达能力
• Good organizational skills and ability to follow procedures 良好的组织能力和遵循流程的能力。
• Good interpersonal skills and ability to work with other business functions 良好的人际交往能力和与其他业务部门合作的能力
• EV Automotive Experience will be preferred 有电动汽车经验者优先
• JDE & Salesforce experience a plus ERP操作能力
• Good working knowledge of Microsoft Office Suite 熟练使用Office办公软件