海外客服专员（广州/深圳）

Key Responsibilities and Task

• Helping our customers via chat and e-mail, they are cool, but some need more attention than others. The coolest part of the role is using your better judgment and not sounding robotic.
• Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome.
• Helping our customers with all their enquiries ,Explaining how to use services.
• Clarifying company Terms and Conditions when it is needed.
• Assisting customers with ongoing marketing campaigns.
• Logging tasks in accordance with company guidelines.
• Escalating and following up customer cases when needed.
• Promote good relationships with existing customers to enhance brand image and customer loyalty.
• Adhere to the company's service standards and operational procedures to ensure consistent service quality.
• Continuously improve customer service quality and strive to achieve service goals and KPIs.
• The Customer Service Specialist will be working on shifts of 40 hours/week in total. Able to work three shifts including morning, evening and weekend shifts on public holidays. 招聘偏好 - High school diploma or above, with a preference for relevant academic background.
• Preferably with more than 3~5 year of experience in customer service or related fields.
• Fluency in the English language; - Sociability and stress tolerance; - Experienced PC user; - Strong communication and interpersonal skills with a customer-centric approach; - Strong problem-solving abilities and the ability to handle challenging situations with composure; - Self-organization, willingness to learn and grow; - A positive attitude; - Team player with customer oriented mind