空运客服

工作职责： A. Make cargo bookings in airline systems. 在航司系统中进行货物订舱。 B. Providing customer service for export shipments such as: 为客户提供出口货物服务诸如  Accepting booking from shipper, forwarder & agent. 接受托运人、货代和代理的订舱；  Providing AWB number. 提供空运提单号；  Preparing booking sheet. 准备订舱单；  Giving cargo plan to airlines. 向航空公司提供出口货物计划；  Sharing shipments information to customers. 与客户分享货运信息；  Monitoring trucking and handover shipments to airport. 监控货车运输并将货物交至起运港；  Following up on customs clearance with shippers and agents. 与托运人和代理跟进清关情况。 C.

Follow-up cargo buildup with Airport Gound Handling Agent (GHA). 与机场地面服务代理（GHA）进行后续货物集结。 D. Prepare shipment invoices and share them with customers. 准备发票并发送给客户。 E. Providing cargo lifting report. 提供货物吊装报告。 F.

Other tasks assigned by the leader or management. 领导交代的其他任务。 任职要求： 1. Associate degree or above, preferably in Aviation, Logistics, English, or Business. 大专及以上学历，航空、物流、英语或商务类专业优先。 2. 3 years in charter/airline/HNW client service, familiar with full charter operation process. 3年以上包机/航司/高端客户服务经验，熟悉包机保障全流程。 3. Capable of independently interfacing with multiple roles including customers, flight crews, ground agents, and overseas agents. 能独立对接客户、机组、地面代理、境外代理等多方角色。 4.

Proficient in using Office software, especially skilled in Excel data entry and email writing. 熟练使用Office办公软件，尤其Excel录入与邮件撰写。 5. Fluency in Mandarin and English 英语和普通话流利。