客服代表

Main Responsibility： 主要职责： 1. Interacts with customers via methods including (but not limited to) phone, email, or in person to provide legendary customer service. 通过包括（但不限于）电话、电子邮件或亲自与客户互动，提供传奇的客户服务； 2. Proactively contacts customers to provide updates to complaints, planned adjustments or other inquiries.

This also includes complaint input in QS System and follow up. 主动联系客户，提供投诉、计划调整或其他查询的最新情况。也包括公司内部投诉的输入和跟进； 3. Works mostly independently. May also be assigned to more complex and/or important works.独立工作, 也能接受被分配到更复杂和/或重要的岗位； 4.

Work with sales team to complete forecast updating (quarterly and Monthly), follow ups and others; 与销售团队协作，完成季度及月度销售预测的更新、跟进及其他相关工作； 5. Collaborates with other departments to provide legendary customer service and cross-department harmony. 与其他部门合作，提供传奇性的客户服务和跨部门的和谐。 6. Customer order process and follow ups;格瑞夫中国区国内外关联方自产订单的跟踪处理； 7.

Samples arrangement, follow up and updating:关联方样品的跟踪和管理； 8. Trading orders follow up (None self-production)国内外关联方贸易（非自产）订单的处理； 9. Performs other duties as assigned.被安排的其他工作； Requirement： 任职要求： 1. Bachelor’s degree with international trade or relevant field.本科学历，国际贸易或其它相关专业； 2.

Advanced reading, written and verbal communication skills both in Chinese and English.具备英文的听，说，读写能力； 3. Familiar or operated the international affairs, like deal with the inquiry, Internal communication, booking, documents preparation, B/L confirmation and others. 熟悉和操作过国际贸易实务。包含处理询盘，内部协调备货，订舱，准备单据，提单确认等； 4.

Experience of operating L/C is a plus; 操作过信用证优先； 5. Minimum 3 years industry customer service Experience; Prefer chemical or package industry;具有至少3年客户服务工作经验者优先，选化学或包装等相关行业。 6. Proactive, flexible and pioneering; 个性积极主动，反应灵活具有开拓精神； 请注意：这个岗位有英语口语的要求。