外贸业务员（北美市场）

岗位职责： 1. 负责海外客户开发，通过独立站、B2B 平台、社媒、展会等渠道挖掘潜在客户，完成询盘跟进、报价、商务谈判，达成订单成交。 2. 全流程跟进订单：合同确认、订单排产、样品寄送、生产跟进、验货、报关、订舱、单证制作，把控交期与品质，保障顺利出货。 3. 维护老客户关系，定期回访，挖掘复购与增量订单，处理客户投诉、售后问题，提升客户满意度。 4. 收集海外市场信息、竞品动态、客户需求，整理市场报告，协助优化产品定价与推广策略。 5. 负责外贸相关单据整理：报关资料、信用证资料等，做好客户档案、业务台账记录。 6. 完成上级安排的其他工作。 Job Responsibilities: 1. Responsible for developing overseas customers through independent websites, B2B platforms, social media, exhibitions, etc., identifying potential clients, following up inquiries, providing quotes, negotiating business, and closing orders. 2.

Follow up on orders throughout the entire process: confirming contracts, scheduling production, sending samples, monitoring production, inspecting goods, customs clearance, booking shipments, preparing documents, managing delivery schedules and quality, ensuring smooth shipment.

• Maintain relationships with existing customers, conduct regular follow-ups, explore repeat and additional orders, handle customer complaints and after-sales issues, and improve customer satisfaction.
• Collect overseas market information, competitor trends, and customer needs, compile market reports, and assist in optimizing product pricing and promotion strategies.
• Handle trade-related documentation: customs documents, letters of credit, etc., and keep proper customer files and business records.
• Complete other tasks assigned by supervisors.

任职要求 1. 本科及以上学历，机械工科类、国际贸易、商务英语等相关专业优先；英语读写流利，可独立和海外客户邮件 / 线上沟通，口语良好，CET-6 及以上优先。 2. 3年及以上外贸业务实战经验，熟悉外贸全流程，懂 FOB/CIF 等贸易术语，熟悉报关、结汇流程；有制造业客户资源者优先；优秀应届生可酌情考虑。 3. 熟练使用阿里国际站 / Made-in-China 等 B2B 平台，会独立开发客户，具备独立开发客户、谈判能力。 4. 熟悉 Office 办公软件，能制作报价单、合同，细心严谨，单据处理不出错。 5. 目标感强，抗压能力好，具备较强的沟通谈判能力，有责任心，能主动跟进客户，有良好的商务素养。 6. 认同公司业务方向，诚实守信，能接受出差。 Requirements: 1. Bachelor’s degree or above, preferably in mechanical engineering, international trade, business English, or related fields; fluent in written and spoken English, able to independently communicate with overseas customers via email/online; oral skills are good; CET-6 or above preferred.

• At least 3 years of hands-on experience in foreign trade, familiar with the entire foreign trade process, knowledgeable about trade terms like FOB/CIF, familiar with customs clearance and foreign exchange settlement processes; candidates with manufacturing industry customer resources are preferred; outstanding fresh graduates may be considered.
• Proficient in Alibaba International / Made-in-China and other B2B platforms, able to develop clients independently, and capable of negotiations and order handling.
• Proficient in Office software, able to prepare quotations and contracts, meticulous and careful with documents.
• Strong goal orientation, stress resistance, good communication and negotiation skills, responsible, proactive in following up with clients, with good business etiquette.
• Agree with the company's business direction, honest and trustworthy, and willing to travel if needed.