国际客服专员

Key Responsibilities: 1.Provide professional pre-sale, in-sale, and after-sale support to Australian customers through various channels including phone, email, and live chat, enhancing customer satisfaction. 2.Handle full-cycle customer service inquiries including product information, order status, membership benefits, complaints, and suggestions to resolve issues and uphold the company brand. 3.Accurately process backend requests for returns, replacements, re-dispatch, and refunds, and efficiently execute related operations in the ERP/CRM systems. 4.Create, modify, and maintain sales order information to ensure data accuracy. 5.Collaborate closely with the Australia HQ and internal teams (warehouse, transport, sales, etc.) to ensure timely resolution of customer issues. 6.Complete other tasks and company-wide ad-hoc projects as assigned by supervisors.

Requirements: 1.Bachelor's degree or above.

Excellent

English communication skills (verbal and written) are required for this full English work environment. Prior overseas study or work experience is preferred. 2.Outstanding communication skills, emotional intelligence, and a strong customer-service orientation, with the ability to handle customer objections effectively. 3.Strong sense of empathy, responsibility, and resilience, with a positive attitude towards challenges. 4.Excellent team collaboration skills, with the ability to work efficiently with internal and external departments. 5.Proficient in Microsoft Office Suite. Prior experience with ERP or CRM systems is a plus. 6.Previous customer service experience or a background in the building/construction materials industry is advantageous. 7.This is a non-sales role focused on delivering comprehensive customer service to improve the overall client experience.